Field Service Engineer

2 months ago

Pittsburgh, United States Johnson Service Group Full time
Job DescriptionJob Description

Field Service Field Engineers (FSE) provide troubleshooting, repair services and scheduled preventive maintenance for the automation solutions at customer sites within a designated geographic area. The FSE’s are dispatched from a 24/7 call center. Although TSEs focus mainly on hardware repairs, the solutions are a combination of hardware and software and TSEs work with both.

Responsibilities:

  • On site troubleshooting and repair of customer problems on products
  • Meet company guidelines for response time and service levels
  • Differentiate between hardware and software product problems
  • Collect and report all customer and problem data in the customers database
  • Escalate product bugs, malfunctions, and design issues through support channels for resolution
  • Provide support coverage 24 hour/7days a week
  • Frequent local travel in primary area
  • Provide backup support in adjacent areas as needed
  • Participation in various staff meetings
  • Manage territory service quality and customer satisfaction; parts inventory and RMA process;
  • Complete software updates
  • Participate in various field projects as necessary
  • Troubleshoot customer issues over phone and provide remote support
  • Provide home work space and space for trunk stock parts inventory

Required Knowledge and Skills

  • Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
  • Computer systems skills: Windows 7, Windows 10, Server SQL Database & Networking
  • Basic electronics knowledge
  • Possess and excellence in speaking and writing English
  • Excellent interpersonal communication skills with the ability to work well with customers
  • Must have good organization skills
  • Must be able to lift 50 lbs. to approximate 5 ft. height
  • Ability to:
  • Multitask
  • evaluate multiple customer issues and set priorities
  • manage processes

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications

  • Bachelor degree in Electronics, Computer Science, or Engineering

Or

  • Associate degree/Technical Certification with at least 2 years of demonstrated work experience troubleshooting and repairing electromechanical systems

Or

  • High school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electromechanical systems

Preferred Knowledge and Skills

  • Coursework in Network Engineering, Robotics or Electronics
  • Experience working in a hospital environment a plus

Work Conditions

  • Field based position
  • Travel required
  • On call 24/7 days a week
Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
\r
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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