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Mid-Level Customer Support
4 months ago
***Mid-Level experienced support position, with prior support experience required.
Rapidly growing software company in San Fernando, CA is looking to add one more highly capable individual to the role of Mid-Level Customer Support.
Benefits include a 4% 401K match and a 50% employer contribution to the most affordable medical insurance plan, as well as 12 paid holidays.
We are OBSESSED with creating overjoyed customers.
We're growing so rapidly, that if you can barely keep up with the current work, you're not a fit for the position.
The job will grow, and you need to be ready to grow with it. A good starting point is if you're already a master of over the phone technical support on many different software products and tools. Hardware is part of our product too, so electronic hardware support experience is a plus as well.
The position is an IN OFFICE position.
All applicants will need to pass a pre-employment Drug test and Background check.
PLEASE NOTE: In this company, executive does NOT mean "someone who tells other people what to do". It means someone who takes full responsibility for anything that comes across their plate. Our goal is to have a team of highly responsible executives. If you're a customer support executive, that means you'll be responsible for interacting directly with customers all day, keeping customers overjoyed, for digging deep into technical issues reported by customers, and getting them FULLY resolved. For carefully documenting any improvements to our product that could keep our customers happier, to make our system more intuitive, so they never have to call us for help in the first place.
Below are some of the core values we expect to see in One Step GPS employees:
a) 100% responsible - See it, own it, solve it, do it (no "excuses").
b) Helpful - Become part of the solution. Goes over and above to make overjoyed customers, and help co-workers.
c) Caring - Respectful, show and express appreciation, operate as a team.
d) High standards - Reject "good enough", learn, correct, improve and grow. Learn rapidly (and the first time), able to apply lessons to similar situations no matter how big.
e) Communicative - disagreements will occur, but communication solves all. No backbiting or hidden criticism, only open dialogue to resolve disagreements.
f) Indispensable - What can I do, how to be more valuable? Anything more valuable I can work on right now? And never waiting for something to do.
g) "Not My Job" are three words never said by a One Step GPS employee. We work together to accomplish the company goals, and put a shoulder to the wheel whenever necessary.
Company DescriptionOneStepGPS.com was created to offer an affordable, high-quality GPS fleet tracking service with amazing customer service.Our solutions compete directly with other market leaders, but at a fraction of the cost and we are rapidly taking over market share.Company DescriptionOneStepGPS.com was created to offer an affordable, high-quality GPS fleet tracking service with amazing customer service.\r
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Our solutions compete directly with other market leaders, but at a fraction of the cost and we are rapidly taking over market share.
