Partnership Engagement Manager

5 days ago

Chicago, United States HACE Full time
Job DescriptionJob DescriptionTHE ORGANIZATION

HACE is a national non‐profit organization dedicated to the advancement of Latino professionals. Since 1982, HACE has served as a resource for Latinos in the workplace and a source of expertise and insight for employers in attracting, retaining, and developing Latino talent. HACE champions Latino professionals and their advancement in the workplace in partnership with employers and educational institutions. We serve Latino professionals and students throughout the U.S. Visit www.HACEonline.org for more information.
 
POSITION HIGHLIGHTS
The Partnership Engagement Manager will grow and strengthen HACE's national network by delivering excellent customer service and engagement to corporate partners and HACE members nationally.  Incumbent will be responsible for account management, membership development, and overseeing the day-to-day aspects of our corporate partnerships, working closely with the marketing staff and program managers.

Ability to travel as needed, up to 20%, this position will be required to travel with advanced notice
Public Service Loan Forgiveness
 

KEY RESPONSIBILITIES

Account Management:
• Manage accounts of all sizes by representing your team externally with clients and internally by working with other agency staff
• Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape
• Manage client input and feedback for all projects with detailed direction and timeliness
• Establish and build strong working relationships with business leaders at all levels
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
• Visit or conduct monthly meetings (or more frequently as requested) with clients, to manage deliverables and expectations, and encourage relationship-building opportunities
• Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
• Work collaboratively with other agency departments to ensure engagement and smooth delivery of program and relevant events
• Manage and develop metrics, measurements, and surveys to track the impact of HACE’s investor relationship efforts
• Work with HACE team members to ensure employer account deliverables are met and provide suggestions in order to continuously improve assortment of services
• Develop a talent sourcing program to match talent with job openings from corporate partners.
• Track and document all communication and deliver reports through customer relationship management (CRM)
• Generate/create and deliver quarterly reports to corporate partners outlining engagement, branding, and recruitment outcomes.
• Leverage HACE website, LinkedIn, and e-commerce technology to engage employers and increase their visibility
Membership Outreach:
• Work collaboratively with the marketing department, responsible for increasing membership for HACE nationally through HACE website, resume database and social media
• Welcome, meet or call HACE members to engage them with our programs
• Develop and manage a resume database and referrals to employer partners
• Collaborate with HACE staff, Board of Directors, Auxiliary Board and Volunteers in developing protocols with fundraising prospects
• Attend employer and community events in order to recruit and connect with members
• Create ongoing engagement opportunities for members and targeted invitations and outreach campaigns
• Work closely with Marketing and Program Managers to ensure program and recruitment goals are met
• Analyze qualitative and quantitative feedback from participants to identify successes and lessons learned
• Utilize communication with multiple social media tools including Facebook, LinkedIn, Twitter, YouTube, and Flicker to increase member engagement and collaboration.
Program Support:
• Assist Director of Strategic Partnerships to identify prospect companies and create follow up meetings with potential corporate sponsors and participants of HACE related programs
• Contribute to the execution and planning of HACE program training sessions and key events when applicable
• Collaborate with HACE staff, Board of Directors, Junior Board members and pertinent Advisory Boards in planning fundraising events and information seminars
• Help to develop compelling marketing messages and campaigns   
Community Activation:
• Support HACE’s mission and services by providing volunteer coaching and by serving as a media consultant to its various members and channels
• Serve as a representative of HACE at fundraisers, professional networking events, relevant conferences and college campuses
QUALIFICATIONS
• Bachelor’s Degree, 3+ years of account management experience; consulting, HR or Diversity experience a plus.
• Bilingual in Spanish and English strongly preferred.
• Demonstrated ability in managing customer relationships and community programs.
• Passionate about empowering Latino community, and creating more inclusive, diverse organizations.
• Proven ability in handling multiple tasks in a fast-paced environment, comfortable with minimal direction, entrepreneurial, proactive spirit, like to build things.
• Seek perspectives from and contribute to considerations of colleagues in other areas of responsibility such as sales, programs, marketing and organizational strategy.
• Have experience working closely with senior leadership, with strong communication and presentation skills. 
• Exceptional customer relationship skills, with strong project management and execution skills.
• Excellent verbal, written, and interpersonal communication skills. 
• Demonstrated experience with online application tools and social media.
• Position is remote but may require domestic travel, 10-15%, flexibility to attend early morning, evening and weekend events.
• Agency Benefits: Medical, Dental, Vision, 403(b) Match, PTO, Sick Time, Tuition Reimbursement, and 11 paid holidays
Reports to: HACE’s Director of Strategic Initiatives & Partnerships

HACE is an equal opportunity employer committed to building high‐performing teams that mirror the communities we serve.

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