Customer Service Representative OVERNIGHT SHIFT

4 weeks ago


Rochester, United States MAPCO Auto Parks Full time $15
Job DescriptionJob Description

Airport Parking OVERNIGHT Customer Service Operator

MAPCO Parking is currently hiring an OVERNIGHT Airport Parking Customer Service Operator at the Monroe County Airport. Customer Service experience is a must

$15.00 per hour

The schedule is Saturday, Sunday, Monday, Tuesday and Friday  10:30pm – 7:00am

Off on Wednesday and Thursday

Please send a current resume to jfrascati @ mapcoparking.com

Job Responsibilities:

Customer Service:

  • Responsible for answering calls and distributing appropriate information from phone calls, monitoring two-way radio transmissions and intercom equipment.
  • Serve as an information resource to MAPCO employees and clients. Locate requested information through additional sources as needed.
  • Ensure that all forms of communication (email, phone, etc.) are done in a courteous and professional manner.
  • Resolve problems and de-escalate situations in a non-confrontational manner.

Dispatching:

  • Follow procedures in dispatching Shuttle, Maintenance and Technician personnel.
  • Speaks clearly and professionally into two-way radio.
  • Maintains an up-to-date list of available parking and/or counts for all Lot locations.
  • Let shuttle(s) know when there is no Bus in Red/Yellow (Staging).

Security:

  • Provide information of security concerns to on-duty supervisor.
  • Watch surveillance camera coverage and share any/all unusual findings to Public Safety/supervisor.
  • Monitoring alarms for 10 + locations.
  • Reporting and providing interface during critical and non-critical emergency events from report to resolution. Providing constant information updates wherever applicable in an effort to ensure a situation, event, or incident is resolved in a timely and appropriate manner.

WebParcs: (Employee will be trained on this software)

  • Accurately and quickly utilize computer-aided software for alarms, lost tickets, switch media, complaint documentation, remote transaction processing, LPI and other additional customer assistance services.
  • Need to be able to react quickly and efficiently to issues, such as responding to alarms, transactions at pay-stations, hardware trouble-shooting, gate concerns, etc.
  • Monitor and Update: Mobile License Plate Inventory (MLPI); LPI, and License Plate Recognition (LPR).

Misc.

  • Accurately accesses and prepares appropriate paperwork, daily activity logs, and reports in a timely manner.
  • Responsible for staying current on updated training on WebParcs, dispatching procedures and company policies.

Experience:

  • Customer Service Skills: 1 year (Required)

Education:

  • High school or equivalent (Required)

Work Location: In person

 



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