Assistant Operations Manager
4 weeks ago
About Tom's Marathon Movers:
Tom's Marathon Movers is a leading moving service provider, known for our commitment to quality service and customer satisfaction. We have proudly served Los Angeles and its surrounding areas for over a decade, helping our customers make smooth transitions from old homes to new ones. Our team members aren't just employees, they're family, and together, we're committed to making every move a success.
About The Role:
We are currently seeking an energetic and ambitious Assistant Operations Manager (AOM) to join our dynamic team. In this role, you will work directly under the Operations Manager, playing a key role in the management and execution of our daily operations. Your responsibility will be to ensure a smooth workflow in the company, maintain superior customer service, and ensure high levels of operational effectiveness.
Responsibilities:
- Oversee daily operations, ensuring efficient workflow and meeting customer expectations.
- Assist in managing moving teams, schedules, routes, and resource allocation.
- Ensure compliance with company standards and regulatory requirements.
- Coordinate with the Operations Manager to improve processes and operations efficiency.
- Assist in the recruitment, training, and performance evaluation of staff.
- Address customer inquiries, solve problems, and foster strong client relationships.
- Track operational metrics, generate reports, and provide analytical support to the management team.
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