Technical Support Customer Service Representative

3 weeks ago


Port Saint Lucie, United States Moore Solutions Inc Full time $15 - $19
Job DescriptionJob DescriptionMoore Solutions inc is seeking a technically-minded and customer-focused individual to join our team as a Technical Support Customer Service Representative. You will play a critical role in assisting our customers with technical issues, troubleshooting software problems, and providing exceptional support throughout their experience. The ideal candidate will possess strong IT skills, a passion for problem-solving, and the ability to communicate complex technical information in a clear and concise manner.

Responsibilities:

  • Provide technical support to customers: Respond to customer inquiries via phone, email, or chat, assisting them with troubleshooting technical issues, answering questions, and providing solutions in a timely and efficient manner.
  • Troubleshoot software problems: Identify, diagnose, and resolve software-related issues, working closely with customers to gather information and provide step-by-step guidance.
  • Learn new technologies: Stay up-to-date with the latest software technologies and apply them to your work, ensuring you have the knowledge and skills to support our customers effectively.
  • Document procedures: Create clear and detailed documentation of technical procedures and solutions, contributing to our knowledge base and improving the overall customer experience.
  • Collaborate with teams: Work closely with the executive and production teams, providing technical support and ensuring seamless communication and coordination.
  • Research and problem-solve: Conduct thorough research to identify and resolve complex technical issues, demonstrating initiative and resourcefulness in finding solutions.
Qualifications:

  • Technical Skills: Strong IT skills and technical aptitude, including familiarity with a wide range of software applications.
  • Customer Service: Excellent communication skills, both written and verbal, with the ability to build rapport and maintain a positive and professional demeanor with customers.
  • Problem-Solving: A proven ability to troubleshoot and resolve technical issues, utilizing critical thinking and analytical skills.
  • Adaptability: Flexibility and willingness to learn new technologies and adapt to changing customer needs.
  • Communication: Ability to communicate complex technical information in a clear and concise manner, both to technical and non-technical audiences.
  • Self-Starter: Ability to work independently and as part of a team, demonstrating initiative and self-motivation.
Additional Information:

  • The duties for this position are varied: The successful candidate must be flexible and willing to learn new skills as needed.
  • Moore Solutions is committed to providing excellent customer service: The ideal candidate will be passionate about helping others and providing a positive customer experience.
If you are a technically-minded individual with a passion for problem-solving and customer service, we encourage you to apply


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