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Customer Services Representative
4 weeks ago
Job Title : Customer Service Representative
Duration : (3-6 months) possible contract to perm
Shift : Mon-Fri 7:30 a.m. to 4:00 p.m (40 Hours per week)
Location: Falcon Heights, MN 55113
Primary Responsibilities and Essential Functions of the Position:
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Analyze remakes by customer and ensure any issues are resolved
- Perform cross-selling and sales calls
- Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule pickups when necessary and check case tracking for individual offices
- Submit new doctors to LMS
- Manage and set up new accounts
- Customer retention
- All other duties as assigned
Minimum Education and Experience Required:
- Preferred: High school diploma or GED equivalent
Preferred: Minimum 2 years of experience in a dental environment or call center
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