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Seller Success Specialist

2 months ago

Miami, United States Florida Property Auctions Full time
Job DescriptionJob Description

 

BASIC POSITION INFORMATION:

  • Job Type — Full-time
  • Annual Salary — $150,000 plus Performance Bonuses
  • Physical Setting — In-Office + some remote days
  • Schedule — Monday to Friday
  • Work Location — Miami, Florida

 

POSITION BENEFITS:

Health Benefits:

  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Life insurance
  • Pet Insurance
  • Mental Health Support
  • Mental Health Days
  • On-Site Fitness Classes

Financial Benefits:

  • Roth 401(k) + Employer Matching
  • Innovation Bonuses
  • Performance Bonuses
  • Financial Wellness Program
  • Paid Time Off

Lifestyle Benefits:

  • Digital & In-Person Concierge Services
  • Educational & Entertainment Subscription services
  • In-House Professional Development
  • Volunteer Time Off
  • Offsite Retreats

Security Benefits

  • Dedicated work iPhone 15
  • Dedicated Macbook Air 15”
  • Home Security System by ADT
  • Cybersecurity Monitoring Service
  • VPN
  • Antivirus Software
  • Password Manager
  • Comprehensive Identity Theft Protection Service

 

POSITION DESCRIPTION:

We are seeking a motivated and client-focused individual to join our team as a Seller Success Specialist. This is a dedicated position specifically focused on providing unparalleled support to commercial property owners engaging with Florida Property Auctions to offload their property. As a Seller Success Specialist, you will be responsible for ensuring the satisfaction of our sellers throughout the sales process; from due-diligence to the closing table and beyond.

We take our inspiration for this role from luxury hospitality, allowing only 5 sellers assigned to each Success Specialist at a time to ensure seamless, undivided attention and communication for each client. This allows our Seller Success Specialists to provide anticipatory service; which means taking care of specific needs and wants before they’re asked for. While also quickly assuaging any issues that do arise along the way to the closing table. As the main point of contact between Sellers and Florida Property Auctions, we are entrusting you with our very reputation, a fact we do not take lightly. Therefore, each Seller Success Liaison will be provided with client-facing training to forge a luxury high-caliber mode of operation, to ensure the highest standards.

Through the thoughtful input of the Seller Success Specialist, the Seller’s journey will be shaped by the feedback from each successful transaction. Allowing the Kaizen principle to guide our efforts, with the goal of an exemplary client experience from initial contact to the closing table, our Seller Success Specialists pave the way for all future Florida Property clients to experience smooth, effortless transactions that end with returns that exceed initial expectations.

 

POSITION RESPONSIBILITIES:

  • Establish and maintain strong relationships with incoming commercial property owners, providing them with exceptional service and support throughout the transaction

  • Serve as the main point of contact, mediating between the seller and other departments throughout the selling process while addressing any questions or concerns they may have

  • Creation and updating of owner profiles within company CRM, keeping detailed notes of interactions to ensure all team members can easily be brought up to speed, if needed

  • Set and manage seller expectations throughout the entire sales transaction

  • Address client inquiries, concerns, and requests via phone call, text message, and email coverage in a courteous and helpful manner

  • Directing calls to the appropriate department or team member for further assistance

  • Communicate with internal teams, including the acquisition team, marketing team, and legal team, to ensure a seamless experience for sellers from property submit to closing table

  • Stay up-to-date with industry trends and market conditions to provide sellers with valuable insights and explanations of reasoning behind each step of the sales process

  • Track and report on client satisfaction metrics, closely monitoring and addressing any areas for improvement with upper management

  • Collect data throughout each transaction to identify areas of operational inefficiency and provide possible solutions to improve sales process flow for Sellers

 

QUALIFICATIONS & EXPERIENCE:

  • Proven track record in customer service and relationship management, specifically with luxury brands

  • Strong understanding of the commercial property market, with at least 2 years of experience in the industry

  • Excellent communication and interpersonal skills, ability to effectively communicate complex information to sellers

  • Ability to work independently and manage multiple priorities in a fast-paced environment

  • Proficiency in using basic CRM software and other relevant tools

  • Highly organized and detail-oriented, with a strong focus on providing exceptional customer service, above & beyond what is expected

  • Bachelor's degree in hospitality, communications, economics or a related field (or equivalent experience)

 

IDEAL CANDIDATE TRAITS:

These characteristics are highly valued throughout the Company and essential for all team members

  • A Kaizen mindset: a constant desire for improvement
  • Commitment to high-quality work
  • Embody a high degree of professionalism
  • Being open-minded and willing to learn
  • Humility and an ability to admit “I don’t know” or “I made a mistake”
  • Knowing when and how to ask for help
  • Adaptability and flexibility
  • A strong sense of respect for self and others
  • An unwavering commitment to integrity (no matter the perceived short-term cost)

 

FLORIDA PROPERTY AUCTIONS EMPLOYMENT PHILOSOPHY:

Saying we’re invested in our employees safety, health & growth is a gargantuan understatement. At Florida Property Auctions, we take a holistic approach to taking care of our employees by having their back on nearly all aspects of life, in and out of the workplace. Areas like mental health, financial wellness, home security & cybersecurity, professional & personal development, and much more. Most companies are stuck far in the past providing bare minimum and archaic benefits that provide paltry value, if any, in today’s quantum-shifting landscape of business.

Our belief is that by removing the mental burden of anxiety that arises from critical aspects of life like physical health, mental health, identity security, cybersecurity; our employees will enjoy a new echelon of Peace of Mind which will inspire confidence to set bigger goals and make bolder decisions that move their needle of life to inspiring new levels.

Through our extensive multi-layered programs and benefits, we aim to achieve a ridiculously high Return on Investment for those that choose to invest their most valuable asset with us; their time. By partnering with us, we understand that our employees are trusting us with their livelihood, their development, and their future to an extremely high degree. A fact we do not take lightly. While most companies look to fulfill minimum requirements for their employee benefits, Florida Property Auctions is here to raise the bar to never before seen heights to ensure our employees push past all previous limits in order to unlock untapped talents, grit, motivation, confidence, to achieve meaningful triumphs in all areas of life.

 

Ultimately, our goal is to establish a new standard in quality of life for all who work with us.

 

Rest assured that Florida Property Auctions are only interested in the caliber of person applying and how we can mutually benefit each other through partnering becasuse we are an extremely proud equal opportunity employer; employment selection and related decisions are made without regard to sex, gender, race, age, disability, religion, national origin, color or any other class.