Current jobs related to Client Success Specialist - Miami - Global Payments

  • Customer Success Specialist

    3 weeks ago

    Miami, Florida, United States HirefinderRPO Full time

    Customer Success SpecialistAs a Customer Success Specialist at HirefinderRPO, you will play a vital role in ensuring the success of our clients. Your primary responsibility will be to develop and maintain strong relationships with our valued clients, providing them with exceptional service and support.Key Responsibilities:Client Relationship Management:...

  • Client Success Strategist

    2 months ago

    Miami, United States Vensure Employer Services Full time

    Position Overview As a Customer Success Manager at Vensure Employer Services, you will play a pivotal role in guiding hotel clients as they transition from conventional practices to our cutting-edge digital solutions. Your primary focus will be on building and nurturing strong relationships with both new and existing clients. Your exceptional communication...

  • Implementation Manager

    3 days ago

    Miami, Florida, United States Paradigm Senior Services Full time

    Job SummaryAs an Implementation Manager at Paradigm Senior Services, you will play a critical role in supporting new and existing clients throughout the implementation process. This position is ideal for a problem-solver who is passionate about helping clients progress during each phase of implementation.Key ResponsibilitiesServe as the primary point of...

  • Director of Client Success and Fulfillment

    1 month ago

    Miami, United States Uplevel Entrepreneur Full time

    Job DescriptionJob DescriptionApplication made on the following website will get preferential treatment - https://uplevelentrepreneur.com/director-of-client-success-and-fulfillment-application-form As the Director of Client Success and Fulfillment, you will be the cornerstone of our client experience, responsible for ensuring that our clients achieve...

  • Client Success ManagerNew

    1 month ago

    Miami, United States Verra Mobility Full time

    Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are...

  • Customer Success Specialist

    1 month ago

    Miami, United States HirefinderRPO Full time

    As a Customer Success Specialist, you will play a vital role in our success.Key Responsibilities:• Client Relationship Management: Develop and maintain strong relationships with our valued clients, ensuring their needs are met with exceptional service.• New Business Development: Identify and pursue new business opportunities to expand our commercial...

  • Customer Success Specialist

    3 weeks ago

    Miami, United States HirefinderRPO Full time

    As a Customer Success Specialist, you will play a vital role in our success.Key Responsibilities:• Client Relationship Management: Develop and maintain strong relationships with our valued clients, ensuring their needs are met with exceptional service.• New Business Development: Identify and pursue new business opportunities to expand our commercial...

  • Customer Success Specialist

    1 month ago

    Miami, United States HirefinderRPO Full time

    As a Customer Success Specialist, you will play a vital role in our success.Key Responsibilities:• Client Relationship Management: Develop and maintain strong relationships with our valued clients, ensuring their needs are met with exceptional service.• New Business Development: Identify and pursue new business opportunities to expand our commercial...

  • Customer Success Specialist

    1 week ago

    miami, United States HirefinderRPO Full time

    As a Customer Success Specialist, you will play a vital role in our success.Key Responsibilities:• Client Relationship Management: Develop and maintain strong relationships with our valued clients, ensuring their needs are met with exceptional service.• New Business Development: Identify and pursue new business opportunities to expand our commercial...

  • Customer Success Specialist

    4 weeks ago

    Miami, Florida, United States CashCloud Full time

    Customer Success SpecialistCashCloud is a leading company in the financial industry, and we are seeking a highly skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for ensuring that our customers achieve their goals and objectives through effective communication, problem-solving, and...

  • Customer Success Specialist

    2 weeks ago

    Miami, United States Guerra Wealth Advisors Full time

    If youre seeking a role where you can truly impact people’s lives, Guerra Wealth Advisors is calling your name!  The Client Success Specialist (QTC) position fosters client and prospect relationships through the collection of testimonials, feedback, referrals and reviews! This person will drive engagement, receive quality leads, and qualify opportunities....

  • Customer Success Specialist

    2 weeks ago

    Miami, United States Guerra Wealth Advisors Full time

    If you're seeking a role where you can truly impact people’s lives, Guerra Wealth Advisors is calling your name! The Client Success Specialist (QTC) position fosters client and prospect relationships through the collection of testimonials, feedback, referrals and reviews! This person will drive engagement, receive quality leads, and qualify opportunities....

  • Customer Success Specialist

    2 weeks ago

    Miami, United States Guerra Wealth Advisors Full time

    If you're seeking a role where you can truly impact people’s lives, Guerra Wealth Advisors is calling your name! The Client Success Specialist (QTC) position fosters client and prospect relationships through the collection of testimonials, feedback, referrals and reviews! This person will drive engagement, receive quality leads, and qualify opportunities....

  • Client Success Manager

    4 weeks ago

    Miami, FL, USA, United States KENTECH CONSULTING INC Full time

    Job Title: Client Success ManagerWe are seeking a highly skilled and results-driven Client Success Manager to join our team at KENTECH Consulting Inc. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Key Responsibilities:Develop and maintain...

  • Client Success Manager

    4 weeks ago

    Miami, FL, USA, United States Kentech Consulting Inc Full time

    Job Title: Client Success ManagerWe are seeking a highly skilled and results-driven Client Success Manager to join our team at Kentech Consulting Inc. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Key Responsibilities:Serve as the primary...

  • Customer Success Professional

    1 month ago

    Miami, United States HirefinderRPO Full time

    {"title":"Customer Success Specialist","description":"Key ResponsibilitiesAs a Customer Success Specialist at HirefinderRPO, you will play a vital role in our success.Client Relationship Management: Develop and maintain strong relationships with our valued clients, ensuring their needs are met with exceptional service.New Business Development: Identify and...

  • Customer Success Professional

    2 weeks ago

    Miami, United States HirefinderRPO Full time

    Customer Success SpecialistAs a key member of our team, you will play a vital role in ensuring the success of our clients. Your primary responsibility will be to develop and maintain strong relationships with our valued clients, providing exceptional service and ensuring their needs are met.Key Responsibilities:Client Relationship Management: Foster and...

  • Client Support Specialist

    4 weeks ago

    Miami, United States Insight Global Full time

    About the RoleWe are seeking a highly skilled Client Support Specialist to join our team in Miami, FL. As a Client Support Specialist, you will play a critical role in delivering exceptional client experiences and ensuring the seamless operation of our payroll solutions.Key ResponsibilitiesProvide top-notch client support and troubleshooting services to...

  • Luxury Fashion Client Specialist

    3 weeks ago

    Miami, United States Randstad North America, Inc. Full time

    . Greet and engage clients with a warm, professional demeanor. . Provide personalized styling advice and assist with product selection. . Offer detailed product knowledge and insights into the brand's collections. . Manage sales tran Client Specialist, Fashion, Specialist, Retail, Staffing, Client

  • Client Service Specialist

    7 days ago

    Miami, Florida, United States James Perse Los Angeles Full time

    Job SummaryWe are seeking a highly skilled Client Service Specialist to join our team at James Perse Los Angeles. As a Client Service Specialist, you will be responsible for providing exceptional customer service and maintaining the highest standards of visual merchandising and store operations.Key ResponsibilitiesProvide excellent customer service and...

Client Success Specialist

2 months ago

Miami, United States Global Payments Full time


Every day, Global Payments enables millions of individuals to facilitate transactions between buyers and sellers through our comprehensive payment solutions encompassing credit, debit, prepaid, and merchant services.

Our global team supports over 3 million businesses, more than 1,300 financial institutions, and over 600 million cardholders in achieving remarkable outcomes with confidence.

We are fueled by our commitment to excellence and take pride in delivering top-tier payment technology and software solutions.



Customer Success Manager - Job Overview

Company Overview

Global Payments is at the forefront of Data-Driven Customer Engagement and Loyalty Solutions.

We empower Food & Beverage and Retail enterprises to enhance their revenue streams and cultivate robust relationships with their clientele, gaining deeper insights to foster customer retention.

Our all-encompassing SaaS platform is adaptable, user-friendly, and cost-effective for businesses of all sizes. It includes a comprehensive CRM, actionable enterprise-level data, an advanced loyalty and promotion engine, sophisticated marketing automation, multi-channel communication, AI-generated campaigns, a customized mobile application, and much more.

We seek a detail-oriented, analytical, and empathetic Customer Success Manager with exceptional relational and communication skills to guide clients toward their success.

This individual should possess a passion for technology and the Food & Beverage sector, always acting with integrity.

The role involves delivering an outstanding customer service experience and assisting clients in achieving their business objectives by managing and updating their loyalty programs.



Key Responsibilities:

Client Onboarding and Relationship Management:

  • Oversee the overall relationship with assigned clients post-signing by the Sales representative, ensuring strong, long-lasting connections and acting as their primary point of contact.
  • Guide new clients through the onboarding process, ensuring they effectively utilize the product and assisting them in defining and setting up their loyalty programs in the backend.
  • Ensure client satisfaction by proactively addressing issues and concerns, coordinating with relevant internal teams for swift and effective resolutions.
  • Communicate client demands to the Support team for technical or integration-related matters.
  • Escalate pertinent situations to management in a timely manner.

Customer Success and Retention:

  • Act as the voice of the customer within the organization, advocating for their needs and feedback to influence product development and enhancements.
  • Assist clients in achieving their objectives: help them refine their loyalty campaigns based on performance metrics, brainstorm new features and enhancements, challenge clients, and propose tailored strategies.
  • Develop and implement success plans aligned with each client's goals and objectives throughout their lifecycle, based on KPI analysis.
  • Identify opportunities for upselling additional features, services, or higher-tier plans to existing clients.

Qualifications:

  • Master's degree or equivalent experience.
  • 1-3 years of experience in customer success, preferably in SaaS companies or technology startups.
  • Strong written and verbal communication skills.
  • Detail-oriented, analytical, and creative thinker.
  • Proven ability to enhance customer satisfaction.
  • Fluent in English; proficiency in another European language is a plus.
  • Familiarity with the Food & Beverage and Retail industries, as well as customer engagement and loyalty solutions, is advantageous.

Global Payments Inc. is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact.