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Customer Service Specialist

2 months ago

Irving, United States RPC Company Full time
Job DescriptionJob Description

Customer Service Specialist

M-F 8-5

$18/hr

Temp to perm, room for growth

DESCRIPTION

  • Greet customers warmly and ascertain problem or reason for calling.
  • Maintain a positive and professional attitude towards customers.
  • Resolve customers’ requests via phone and email.
  • Assist with placement of parts orders, RMA’s, and open items.
  • Take payment information and other pertinent information such as addresses, emails and phone numbers.
  • Utilize computer technology to handle high call volumes.
  • Work with all pertinent departments to assist on any customer request.
  • Convey a general understanding of small part and freight shipping methods.
  • Provide feedback to the Customer Support Manager on efficiency of the customer service process and make any recommendations to improve the process that may be needed.

Required education and experience:

  • HS GED/Diploma

Preferred education and experience:

  • 1-year prior customer service experience.

POSITION REQUIREMENTS

  • Computer proficiency and efficiency with programs including, Microsoft
  • Office Suite, CRM, and other online applications as necessary and ability to retrieve information from the internet.
  • Ability to work productively with minimal supervision.
  • Ability to manage the workload and prioritize tasks.
  • Ability to meet deadlines and be flexible.
  • Ability to organize files, records, information, and tasks for best results.
  • Ability to handle multiple projects and duties with tight deadlines.
  • Strong customer service skills and experience.
  • Clear and professional verbal and email communications with customers, vendors, and fellow employees.
  • Possess a pleasant and positive personality.
  • Assertive and comfortable talking with customers and suppliers while resolving problems.
  • Ability to stay calm under pressure.
  • Ability to identify problems and think creatively to find a solution.
  • Ability to make well-reasoned and timely decisions.
  • Ability to handle confidential information in a discreet, professional manner.
  • Ability to focus on the task at hand and ensure the highest degree of accuracy and completeness in the work.
Company DescriptionRPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.

We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.Company DescriptionRPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.\r
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We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.