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Customer Service Specialist
2 months ago
Customer Service Specialist
M-F 8-5
$18/hr
Temp to perm, room for growth
DESCRIPTION
- Greet customers warmly and ascertain problem or reason for calling.
- Maintain a positive and professional attitude towards customers.
- Resolve customers’ requests via phone and email.
- Assist with placement of parts orders, RMA’s, and open items.
- Take payment information and other pertinent information such as addresses, emails and phone numbers.
- Utilize computer technology to handle high call volumes.
- Work with all pertinent departments to assist on any customer request.
- Convey a general understanding of small part and freight shipping methods.
- Provide feedback to the Customer Support Manager on efficiency of the customer service process and make any recommendations to improve the process that may be needed.
Required education and experience:
- HS GED/Diploma
Preferred education and experience:
- 1-year prior customer service experience.
POSITION REQUIREMENTS
- Computer proficiency and efficiency with programs including, Microsoft
- Office Suite, CRM, and other online applications as necessary and ability to retrieve information from the internet.
- Ability to work productively with minimal supervision.
- Ability to manage the workload and prioritize tasks.
- Ability to meet deadlines and be flexible.
- Ability to organize files, records, information, and tasks for best results.
- Ability to handle multiple projects and duties with tight deadlines.
- Strong customer service skills and experience.
- Clear and professional verbal and email communications with customers, vendors, and fellow employees.
- Possess a pleasant and positive personality.
- Assertive and comfortable talking with customers and suppliers while resolving problems.
- Ability to stay calm under pressure.
- Ability to identify problems and think creatively to find a solution.
- Ability to make well-reasoned and timely decisions.
- Ability to handle confidential information in a discreet, professional manner.
- Ability to focus on the task at hand and ensure the highest degree of accuracy and completeness in the work.
We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.Company DescriptionRPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.\r
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We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.