Member Services Specialist

1 month ago

Irving, United States North Texas Real Estate R Full time
Job DescriptionJob Description

Member Services Specialist

Administrative Support

Irving, TX USA


Looking for a bright career?


Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses.


Job Description


The Member Services Team is responsible for delivering a high quality customer service experience through the efficient onboarding of prospective and/or former members. It is expected that as an outstanding communicator with a talent for building strong relationships between members and the Association, that information and guidance will be provided on an ongoing and continuous basis in response to membership needs.


Duties and Responsibilities


  • Member Services Specialists process all membership applications, renewals and/or resignations, and collect and reconcile the payments for services for submission to Accounting.
  • Member Services Specialists process and issue new or replacement Keycard and/or Keybox services to members including product refunds, replacements and reprogramming - and provide basic training on product use.
  • Member Services Specialists respond to all inquiries related to membership qualifications and categories, Association services and fees, and handle all information requests and complaints regarding membership.
  • Member Services Specialists maintain and update all membership records, and processes all membership change requests for members and offices, ensuring ancillary systems are updated accordingly.
  • Member Services Specialists provide member requests for reports related to member or office counts and/or keycard or Keybox activity.
  • Member Services Specialists organizes membership marketing materials and print/digital collateral and delivers in person or electronically to all new members.
  • Member Services Specialists acts as an ambassador to the Association by marketing and promoting the Association member portal, Association products, services and events.
  • Member Services Specialists answer and respond timely to phone calls, voice mail and email inquiries
  • Member Services Specialists maintains digital record-keeping systems in accordance with company policy.
  • May assist in training of new hires in department.
  • May assist with packaging, shipment and tracking of return product to vendor as well as filling inventory for satellite offices.
  • Performs other related duties as assigned by management.

Job Competencies

  • Excellent customer service skills
  • Strong organizational skills; able to manage priorities and workflow
  • ability to perform diversified clerical functions and basic accounting procedures
  • ability to effectively communicate with people at all levels and from various backgrounds
  • Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - writes clearly and informatively; edits words for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
  • Acute attention to detail
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm


Education and Experience


  • Associate's Degree (AA) or equivalent from a two-year college or technical school, or one year related experience and/or training, or equivalent combination of education and experience.
  • Computer skills required: Proficiency in Microsoft Office and Internet Software
  • Experience with an AMS system a plus


*Must be able to legally work in the United States without sponsorship.



Monday through Friday 8:30 am to 5:00 pm with an hour for lunch
37.50 hour work week.
Overtime is not required and is authorized with prior supervisor approval.

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