Account Manager

2 weeks ago

Jonesboro, United States J K Products & Services Inc Full time $60,000
Job DescriptionJob Description

Summary/Objective

Maintains and expands relationships with strategically important customers. Is responsible for achieving sales quota and assigned strategic account objectives. Ensures assigned customers’ needs and expectations are met by the company.

Essential Functions:

  • Establishes productive, professional relationships with key personnel in assigned customers and accounts.
  • Achieve growth and hitting sales targets by successfully managing Key Account Relationships and leads or territories assigned.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Proactively input and maintain accurate and up to date information about customers and key accounts in the CRM (Salesforce).
  • Create and manage quotes and orders until final delivery.
  • Coordinates product installations and logistics.
  • Coordinates the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
  • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
  • Performs other related duties as necessary or assigned.

Competencies

  • Achieves assigned sales quota in designated strategic accounts, leads, and territories.
  • Meets assigned expectations for profitability.
  • Achieves strategic customer objectives defined by company management.
  • Maintains high customer satisfaction ratings.
  • Problem analysis and problem-solving skills.
  • Relevant computer and Salesforce skills.
  • Excellent oral and written communication skills.

Effective Time Management

  • The specific tasks and duties as outlined in the current job description will be completed within the established time frames.

Ethical Standards of Profession

  • Employees will be required to act in a manner that is in accordance with current ethical standards and promotes a positive public image for the organization and the profession. In addition, actions will be in accordance with the established legal aspects of professional standards and JK Products and Services policies and procedures.

Effective Communication

  • Employees will respond to both internal and external customers by returning phone calls, checking e-mails, responding to requests, and working collaboratively with other departments. Communicate in a manner that is clear, concise and facilitates organizational goals. Communication will be accomplished in a timely manner and will ensure that all parties have a firm understanding of the message(s) being communicated.

Customer (client, internal, external) Satisfaction

  • The employee recognizes customer satisfaction as a priority and has made ongoing efforts to assist both internal and external customers in a courteous and professional manner.

Compliance with Policy

  • Employee has knowledge of and is in full compliance with all agency policies and procedures (Example: Employee Handbook and all operational and or departmental policies and procedures)

Physical Requirements:

  • Remain in the seated position for long periods of time.
  • Ability to walk or stand for a period.
  • Some bending, lifting, stooping, and stretching.
  • Normal range of hearing and eyesight.
  • Eye-hand coordination and manual dexterity.
  • Oral and written communication.
  • Travel as needed for company business.

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