Manager

2 weeks ago

Jonesboro, United States Optus, Inc Full time $60,000 - $100,000
Job DescriptionJob DescriptionGeneral Summary:

The Manager of Project Management is responsible for leading the PMO team to ensure timely and effective completion of multiple projects of varying scope with the delivery of technical projects across the United States and its territories as well as Canada. They will have direct responsibility for a team that may include project managers and project coordinators while also effectively coordinating with all related functions in the Organization (e.g., Sales, Engineering, Outside Plant Engineering, Operations, Purchasing, Service Delivery, Etc.), Subcontractors and Vendors. They will work to ensure all customer and internal metrics are being met and customers have a high degree of satisfaction. This position interacts with all internal departments to facilitate compliance with documented processes and corporate directives and goals. This is a deeply involved manager role requiring hands on work and managing a project workload independently as well as leading the team.

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Essential Duties:
  • Manages process and operational use of tools for all phases of work: design, implementation, closeout, & change order management;
  • Drives standardization, quality and optimization across multiple programs;
  • Works with key customers in identifying project needs and leads project infrastructure, implementation, and governance structure;
  • Partners with key functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas;
  • Works with VP to establish and outline department goals; provides updates to VP on a regular basis;
  • Facilitates cross-functional process improvement for projects, selection of, and training on tools to be used, process mapping, documentation and rollout of improved processes as they pertain to the PM function;
  • Investigates and identifies root causes of process performance drivers; corrects or develops new processes, as appropriate in order to achieve improved performance;
  • Provides the appropriate level of leadership and coaching to ensure participation and “buy in” from employees in order to sustain improved processes in Project Management;
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports; applies control procedures resulting in permanent corrective action, yield, and productivity improvement;
  • Develops project objectives by reviewing project proposals and plans; conferring with management, identifying project phases and elements, assigning resources, managing timelines;
  • Provides weekly written status reports to designated cross-functional stakeholders to include current accomplishments, objectives for next period, any systems/project issues with recommendations for resolution, status of current projects quantifying time worked, steps completed, items needing completion and expected completion date;
  • Meets or conferences with stakeholders on a weekly basis to plan project assignments, schedules, and review status updates; This meeting should also include planning and prioritizing for upcoming installations;
  • Ensures that project schedules are maintained by monitoring project progress; coordinating activities; independently resolving problems;
  • Prepares management project status reports by collecting, analyzing, and summarizing information and trends; recommending actions including budgetary status;
  • Interacts frequently with stakeholders and direct reports to interpret their needs and requirements;
  • Coaches, mentors and motivates staff, project team members and contractors, and influences them to take positive action and accountability for their assigned work;
  • Conducts project post mortems and creates a recommendations report in order to identify successful and unsuccessful project elements;
  • Develops best practices and tools for project execution and management;
  • Checks and responds to emails;
  • Reviews invoices to ensure accuracy with project status and budgetary requirements;
  • Works all necessary hours as required to meet project deadlines;
  • Ensures project managers are managing the profit & loss, job cost, cash flow, contract deliverables, and increase asset yield for all of their assigned projects;
  • Ensures project teams keep customers informed of project progress, issues and projected completion dates;
  • Ensures deployment and customer meetings are held regularly and issues/conflicts are resolved promptly; This includes working cooperatively with all related functions in the organization to integrate and administer all activities to ensure customer satisfaction;
  • Develops and maintains working knowledge of customer contracts and customer expectations;
  • Works in close collaboration with multiple stakeholders in the identification of functional, organizational and/or procedural issues and bring about swift and effective solutions;
  • Travels to customer sites, project areas and business related events as required;
  • Performs other duties as assigned by the VP of Services or COO.
Knowledge, Skills, and Abilities:
  • Demonstrated experience in improvement initiatives, root cause analysis and project management;
  • Advanced working knowledge of Microsoft Office suite including Microsoft Project, Excel and PowerPoint;
  • Ability to provide guidance and oversight to staff;
  • Ability to prioritize tasks and responsibilities;
  • Knowledge of company policies and procedures and the ability to write effective policies and procedures;
  • Knowledge of telecommunications network design, IT and construction practices;
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities;
  • Reacts to project adjustments and alterations promptly and efficiently;
  • Flexible during times of change;
  • Persuasive, encouraging, and motivating;
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments;
  • Ability to defuse tension among project team, should it arise;
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial;
  • Strong project management skills managing complex, multi-faceted projects resulting in measurable successes and program growth;
  • Excellent verbal and written communication skills with exceptional attention to details;
  • Knowledge of Project Management discipline with ability to lead cross-functional teams;
  • Proficient in the use of appropriate project management reporting and tracking software;
  • Strong organization, time management, and presentation skills;
  • Ability to work both independently and in a team-oriented, collaborative environment is essential;
  • Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.
Education and Experience:
  • Bachelor’s Degree in Information Technology, Engineering, or related field preferred; MBA a plus
  • Experience in telecommunications, construction, engineering or IT required;
  • Minimum of 3 years experience in Project Management with leadership experience
  • Certification preferred;
  • Experience in an environment managing complex projects involving aggressive scheduling, budget and quality goals within a matrixed environment with multiple stakeholders required;
  • Proficient in using technology as a management-reporting tool.

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