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Account Representative

3 months ago

Jonesboro, United States ServiceMaster by Twins 2996 Full time
Job DescriptionJob DescriptionBenefits:
  • Paid Holidays
  • Life Insurance
  • 401(k)
  • Dental insurance
  • Paid time off
  • Vision insurance

Job Title: Account Representative


Location: Jonesboro, GA (with multiple branch locations)

Position Overview: ServiceMaster by Twins is seeking a highly skilled Account Representative to oversee and enhance our daily operations across multiple locations. This role requires a blend of technical expertise, business acumen, and leadership to drive process improvements, ensure compliance, and meet operational KPIs. The ideal candidate will thrive in our dynamic environment, effectively manage teams, and uphold the highest standards of customer service and regulatory compliance.

Key Responsibilities:


  • Lead and motivate the operational team, ensuring adherence to company policies, industry standards, and regulatory requirements.
  • Oversee production, procurement, and planning of daily operations.
  • Implement process improvements and best practices to enhance operational efficiency and customer experience.
  • Conduct onsite evaluations for compliance, safety, and quality, and escalate improvement opportunities to ownership.
  • Manage vendor relationships and approve expenses and purchases for direct reports.
  • Coordinate with sales management to fulfill customer commitments and support the sales process.
  • Review operational and compliance metrics, manage internal assets, and improve financial performance through budgeting and forecasting.
  • Supervise and support office personnel, technicians, and claims coordinators.
  • Ensure health and safety regulations are followed and provide training for new initiatives and technology launches.
Job Requirements:


  • College degree preferred.
  • 3-5 years of relevant experience.
  • Proven experience as an Account Representative, Sales Manager, Operations Manager or similar role with strong leadership and organizational skills.
  • Proficiency in Microsoft Office, Xactimate, and XactAnalysis.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Valid drivers license and satisfactory driving record.
  • Ability to work independently and as part of a team, manage time effectively, and handle physical demands of the job.
Physical Demands and Working Conditions:


  • Ability to move up to 70 pounds, stand and walk for extended periods, and work in various environmental conditions.
  • Ability to use respirators and adhere to safety protocols.
Benefits:


  • Paid Time Off
  • Holidays
  • Health, Vision, and Dental Insurance
  • Life Insurance
  • 401K
Compensation:


  • Competitive salary based on experience
About Us: ServiceMaster by Twins is a locally owned franchise providing essential restoration services, including water damage mitigation, fire and smoke damage restoration, mold remediation, and more. We are dedicated to delivering exceptional service and fostering a supportive work environment.

How to Apply: Please submit your resume and cover letter outlining your qualifications and experience relevant to this role.

ServiceMaster by Twins is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status.