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Sales Account Manager
2 months ago
JOB TITLE:
Sales Account Manager – Audiology
REPORTS TO:
Key Account Manager – Audiology
PRINICIPAL PURPOSE OF JOB:
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. Is responsible to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, build relationships with clients to encourage new and repeat business opportunities.
LEVEL OF AUTHORITY:
Performs duties independently, planning own work schedule in accordance with established priorities and procedures requiring regular attention. Is responsible for sound judgment, thoroughness, and competence, where failure to perform effectively and efficiently could have serious impact on production operations and quality standards, public relations, and customer relations.
WORK ENVIRONMENT:
100% remote work with the possibility to work in the office if the employee desires. Hybrid workstyle with teamwork and independence to achieve company goals.
ESSENTIAL JOB FUNCTIONS:
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Communicate with customers concerning problems for their immediate feedback and/or information.
- Coordinates with Production Manager or Product Development on any trouble that may hamper production or are quality related.
- Understanding of company capabilities and service, and effectively communicates all offerings to the client.
- Carry out formal presentations of products using videos and other training aids, attend promotional markets and organize product displays, including attending trade shows.
- Works closely with managers, customer service representatives and other appropriate personnel.
- Informs management of customer problems, changes, or new information in a timely, professional manner.
- Recommends new products and services to company management.
- Accurately creates requests for all quotes, providing complete information for accuracy of estimate and submits idea to their designate contact for completion.
- Communicates in a professional, timely manner.
- Prepares an annual plan for products to pursue and selling strategies for major accounts.
- New accounts and sales figures- updated monthly.
- Utilizes computer based selling tools and makes every attempt to expand knowledge of how to use in sales process, i.e. PowerPoint, Excel, Word.
- Submits reports and all other required paperwork to management as directed in an accurate and timely manner.
ADDITIONAL JOB FUNCTIONS:
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, customers, etc.
- Other tasks as assigned.
QUALIFICATIONS AND CAPABILITIES:
- Must have an associate degree or comparable work experience related to customer service preferably in the medical device industry. A bachelor’s degree in business or marketing is preferred.
- Must have or be able to acquire knowledge of the company’s program structure (goals and objectives) and production procedures.
- Must be able to operate a computer preferably in programs related to Microsoft Excel, Word, or Outlook.
- Must be able to learn and adapt other software required by the company.
- Good initiative and communication skills to work with all levels and multinationals.
- Fluency in written and spoken English.
- Ability to travel nationally and internationally, up to 20%.
- Must attend major industry trade shows.
Fully remote (or hybrid, if preferred) for employees in states: MN, TX, FL, NC
Company DescriptionDREVE AMERICA is a distributor of hearing aid and dental equipment and materials. We are a small, family-owned business with approximately 25 employees at our location. The "Dreve" family started the business in Unna, Germany and Dreve America is the primary US location in Eden Prairie, MN. Our employees' consistent feedback is that we have good flexibility to have work-life balance. Come and join the Dreve crewBenefits included: medical, dental, vision, short-term disability, long-term disability, life insurance, generous PTO, 401k, and parental leave.
Dreve America is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected classes.Company DescriptionDREVE AMERICA is a distributor of hearing aid and dental equipment and materials. We are a small, family-owned business with approximately 25 employees at our location. The "Dreve" family started the business in Unna, Germany and Dreve America is the primary US location in Eden Prairie, MN. Our employees' consistent feedback is that we have good flexibility to have work-life balance. Come and join the Dreve crew\r
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Benefits included: medical, dental, vision, short-term disability, long-term disability, life insurance, generous PTO, 401k, and parental leave.\r
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Dreve America is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected classes.