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Front Desk Clerk

3 months ago

Austin, United States Foundation Communities Full time
Job DescriptionJob Description

Position Description: The Front Desk Clerk – Floater, is responsible for the daily operations at supportive housing properties during evenings and weekends. This includes interacting with residents and guests, upholding community policies, customer service, some administrative/receptionist duties, as well as maintaining the safety of the community. The Front Desk Clerk represents Foundation Communities and is responsible for the property while on duty. This is an entry-level to mid-level position with opportunity for growth and development. Shifts depend on the need at various locations.  The position is also able to pick up extra hours when available.

Work Schedule: Based on the availability of the clerk, this position will have a minimum of one 8 hour shift per week. This position would have to step in to help at multiple properties. Overnight hours: 12:00 AM- 8:00 AM. 

Primary Duties/ Responsibilities

  • Fulfill office administrative and receptionist functions: answer phones, respond to property inquiries, respond to emails, etc.
  • Provide excellent customer service to resident population
  • Interact with residents to communicate rules as outlined in the lease and community policies
  • Respond to resident problems and emergencies as appropriate
  • Respond to emergency situations and contact appropriate authorities as needed
  • Prepare documentation such as incident reports and shift reports as needed
  • Monitor sign-in/sign-out process and verify photo identification for all guests
  • Input work orders as needed for unit repairs and other general needs
  • Monitor video surveillance system and report unusual activity
  • Ensure confidentiality of all resident records and information

Minimum Requirements

  • High school diploma or GED
  • Must have reliable, dependable transportation in working condition
  • Exceptional interpersonal skills, time management and human relation skills
  • Ability to exercise good judgment and self-control
  • A demonstrated ability to deal with residents, site personnel, volunteers, peers, and supervisors
  • Enthusiasm, good attitude, trustworthiness, personal integrity and honesty
  • Must be able to use a computer and cell phone
  • Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Must speak and write in English.

Preferred Requirements

  • Bilingual (English, and Spanish, and/or Arabic, and/or Pashto)

Working Conditions

An occupational exposure to blood or other potentially infectious materials can be expected. May be asked to clean up bodily fluids with appropriate training and personal protective equipment provided.

Physical Requirements

Must be able to be in a sitting position for long periods of time, using a computer. Must be able to perform several rounds at the property. Must be able to walk up and down multiple flights of stairs daily. Must be able to lift up to ~30 pounds at a time.

Compensation

$17.51/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.        

Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.

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