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Front Desk Representative

1 month ago

Austin, Texas, United States Hyatt Place Austin Airport - Austin, TX Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hyatt Place Austin Airport in Austin, TX. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, responding to guest inquiries, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Guest Service: Greet and welcome guests, register them into the computer, and provide accurate and timely information and services.
  • Front Desk Operations: Respond to telephone and in-person inquiries, accept payment for guests' accounts, and maintain a house bank.
  • Problem-Solving: Promptly respond to and resolve guest complaints, and provide solutions to guest concerns.
  • Communication: Answer telephone promptly and properly, and communicate effectively with guests and colleagues.
  • Administrative Tasks: Perform administrative tasks, such as taking reservations, handling messages, and updating guest information.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Experience in a hotel or hospitality environment, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Excellent communication and problem-solving skills, basic computer skills, and ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team-Driven Culture: A team-driven culture that values collaboration and teamwork.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.