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Front Desk Representative

2 months ago

Austin, Texas, United States Concord Hospitality Full time
{"Role Overview": "As a Front Desk Clerk or Guest Services Clerk, you will be the face of our hotel, providing exceptional hospitality to our guests. Your role is key to ensuring a memorable experience for our guests, and we are looking for someone who is proactive, responsive, and caring.

Responsibilities:

* Provide efficient, courteous, and professional service to guests at all times.
* Maintain a high level of service and hospitality, ensuring that all guests feel valued and respected.
* Promptly and effectively deal with guest concerns or issues, ensuring that all are met to satisfaction in a timely manner.
* Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
* Handle guest mail and messages with respect to privacy and professionalism.
* Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
* Be a great communicator to various departments and management on guest comments and concerns.
* Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
* Have full knowledge of hotel safety and emergency procedures.

Benefits:

* Competitive wages
* Comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord:

* Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
* We strive to provide a great work environment for our associates and hire the best associates in the market.
* At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.
* We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Pay Range: $ per hour depending on experience"}