Front Desk Clerk
2 months ago
Lone Star Court is located in Austin, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel’s are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..
Shift requirements:
Mon-Sun 7am-3pm, 12pm-8pm, 3pm-11pm
JOB SUMMARY
To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.
PHYSICAL REQUIREMENTS:
Standing/Walking: 8 hours. At front desk tile or carpet. Crouching (Bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper. Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk. Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material. Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter. Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card. Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbsWORKING ENVIRONMENT:
Interior and exterior of hotel with exposure to weather conditions
DUTIES & FUNCTIONS:
To be thoroughly acquainted with all check-in procedures and policies. To be thoroughly acquainted with all check-out procedures and policies. Be familiar with guest scenarios. Be familiar with all technical equipment as related to the Front Desk. To be familiar with all hotel facilities. To be familiar with general organization set-up. To be familiar with the inter-relationship between the different departments. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Manage and resolve all guest complaints (and compliments) in a professional and courteous manner. Must be able to work with and understand financial information and data, and basic arithmetic functions. Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc... Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Maintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance, demeanor, and grooming; which includes wearing the proper uniform while working. Comply at all times with Lone Star Court Standards and regulations to encourage safe and efficient hotel operations. Check guests into or out of hotel. Confirm credit and payment method at check in. Confirm full payment at check out. Log all requests, confirm completion and follow up. Direct guests to daily functions within hotel. Complete bucket check. Initiate and monitor shift check lists for proper completion of tasks. Provide effective communication to all departments of guest activity. Respond to all guest needs and requests in a timely manner. Effectively coordinate relocation of guests when necessary. Review PMS inventory and House Count for availability and rates. Book reservations for day of arrival or future stays. Balance and prepare individual paper work for closing of shift. Balance bank daily. Be thoroughly acquainted with all hotel promotional programs. Run copies and charge guests as needed. Send faxes, if needed, and charge guests as needed. Run daily arrival report and mark registration cards for special requests. Distribute packages and mail to guest services for delivery or inform guest of receipt. Stock and clean work space for next shift Distribute billing reports to Hotel outlets. Block business tours and notify housekeeping. Run PBX board as necessary. Load PMS, PBX, PC, Folio, as necessary. Other duties as required.Responsibilities
Contribute positively to the team within the department Prepare for all guest requests Participate in on-going training Operate tools and equipment within the office Convey information and ideas clearlyQualifications:
Hotel Operations or Customer Service experience preferred Communicates effectively with others Works productively with a team Effective multitasking skills Composure and patience under pressure Skilled in working with multiple computer programsBENEFITS:
Medical, Dental, Life insurance Paid Time Off Paid Community Service Days Click here to learn moreValencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force
Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:
America’s Greatest Workplaces for Women 2024
America’s Greatest Workplaces for Job Starters 2024
Source: Hospitality Online
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