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Front Desk Associate

2 months ago

Austin, Texas, United States Foundation Communities Full time
Job Summary

Foundation Communities is seeking a highly motivated and detail-oriented Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to residents and guests, while maintaining the safety and security of our properties.

Key Responsibilities
  • Administrative Support: Provide administrative assistance to the property management team, including answering phones, responding to inquiries, and preparing documentation as needed.
  • Customer Service: Deliver exceptional customer service to residents and guests, responding to their needs and concerns in a professional and courteous manner.
  • Community Liaison: Interact with residents to communicate community policies and rules, while maintaining a positive and respectful attitude.
  • Emergency Response: Respond to emergency situations and contact appropriate authorities as needed, while maintaining a calm and composed demeanor.
  • Documentation: Prepare and maintain accurate and detailed documentation, including incident reports and shift reports.
  • Security: Monitor the sign-in/sign-out process, verify photo identification for guests, and report any unusual activity to the property management team.
  • Communication: Maintain open and effective communication with residents, site personnel, volunteers, peers, and supervisors, while demonstrating excellent interpersonal and human relation skills.
Requirements
  • Education: High school diploma or equivalent required.
  • Transportation: Reliable, dependable transportation in working condition required.
  • Skills: Exceptional interpersonal skills, time management, and human relation skills required. Ability to exercise good judgment and self-control, while demonstrating enthusiasm, good attitude, trustworthiness, personal integrity, and honesty.
  • Language: Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Must speak and write in English.
Working Conditions

Occasional exposure to blood or other potentially infectious materials may be expected. May be asked to clean up bodily fluids with appropriate training and personal protective equipment provided.

Physical Requirements

Must be able to sit for long periods of time, use a computer, and perform several rounds at the property. Must be able to walk up and down multiple flights of stairs daily and lift up to 30 pounds at a time.

Compensation

$17.51/hour