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Front Desk Associate

2 months ago

Austin, Texas, United States Foundation Communities Full time
Job Title: Front Desk Clerk - Floater

Job Summary:

The Front Desk Clerk - Floater is a vital member of our team at Foundation Communities, responsible for ensuring the smooth operation of our supportive housing properties during evenings and weekends. This role requires excellent communication skills, a strong work ethic, and the ability to work independently with minimal supervision.

Key Responsibilities:

  • Fulfill administrative and receptionist duties, including answering phones, responding to property inquiries, and managing emails.
  • Provide exceptional customer service to residents, responding to their needs and concerns in a timely and professional manner.
  • Interact with residents to communicate community policies and rules, ensuring a safe and respectful living environment.
  • Respond to resident problems and emergencies, exercising good judgment and self-control.
  • Prepare documentation, such as incident reports and shift reports, as needed.
  • Monitor sign-in/sign-out processes, verify photo identification for guests, and input work orders for unit repairs.
  • Ensure confidentiality of resident records and information.

Requirements:

  • High school diploma or GED
  • Reliable transportation in working condition
  • Exceptional interpersonal skills, time management, and human relation skills
  • Ability to exercise good judgment and self-control
  • Enthusiasm, good attitude, trustworthiness, personal integrity, and honesty
  • Ability to speak and write in English

Preferred Requirements:

  • Bilingual (English, Spanish, Arabic, Pashto)

Working Conditions:

Occasional exposure to blood or other potentially infectious materials may be expected. May be asked to clean up bodily fluids with appropriate training and personal protective equipment provided.

Physical Requirements:

Must be able to sit for long periods, perform several rounds at the property, walk up and down multiple flights of stairs daily, and lift up to 30 pounds at a time.

Compensation:

$17.51/hour

Foundation Communities provides an excellent benefits package, including employer-paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, and gender identity.