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Technical Support Agent

1 month ago

Allen, United States The Fountain Group Full time
Job DescriptionJob Description

Hello, my name is Thomas Gillitzer and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Technical Support Specialist I for a prominent client of ours. Details for the position are as follows:

 

Job Description:

  • Perform Network operations and technical support for 9-1-1 call handling systems and networks.
  • Technical support experience in a customer-facing IT service organization (Call Center/Customer Support).
  • Strong working knowledge of IP networking and interoperability standards
  • Experience troubleshooting IP network connectivity
  • Experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
  • Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
  • Ticketing system experience (ServiceNow) Incident Management
  • Schedule 1: Sunday - Wednesday, 7:00 am - 5:30 pm Central or Schedule 2: Wednesday - Saturday, 7:00 am - 5:30 pm Central
  • Must be a United States Citizen with the ability to pass an FBI background check.

 

If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at T.gillitzer@TheFountainGroup.com

Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.

Happy Friday,

 

Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

The Fountain Group

4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
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Browse our website below for additional information on our company.\r
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The Fountain Group\r
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4505 Woodland Corporate Blvd, Tampa, FL 33614\r
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”