Data Resolution Specialist

2 months ago


Parma, United States Commercial Traffic Full time
Job DescriptionJob Description

DATA RESOLUTION SPECIALIST

JOB DESCRIPTION

 

Supervisor:  Team Leader      Status:  Entry Level, Full Time, Non-Exempt      Revised: July 2024

 

Responsibilities                                                                                                                                                                                             

  • Using [or learn to use] fact-finding techniques and diagnostic tools to identify and break down business problems related to business operations.
  • With guidance and training, will demonstrate the ability to suggest process improvement techniques. 
  • With guidance, review key data metrics to support root cause identification and create solutions
  • Analyze customer data to understand customer perspectives and communicates potential resolution accordingly
  • Confirms understanding of management direction by restating concerns or problem statements to ensure consistent and predictable job performance
  • Communicate with management, customers and co-workers in a collaborative effort to understand solutions.
  • Respond to incoming specialty processes, escalated issues, and support requests by monitoring incoming requests.
  • Assist with special projects as needed.
  • Performs other duties as assigned.
  • With training, will implement process improvement plans.

Qualifications                                                                                                                                                                                                  

  • IT background & or exposure to technical audits & evaluations
  • Data Analysis
  • 1 Years experience with basic computer processing/Data Entry
  • Verbal and Written communication skills Attention to detail
  • Ability to work directly with management and team to problem solve
Company DescriptionFounded in 1923 and located in Parma, Ohio, CT Logistics offers some of the most exciting and rewarding logistics and software development jobs available in the industry. CT careers maximize your unique skills and encourage professional growth, while providing a total rewards package that delivers outstanding benefits, compensation and training, all while fostering balance between your work life and personal life.Company DescriptionFounded in 1923 and located in Parma, Ohio, CT Logistics offers some of the most exciting and rewarding logistics and software development jobs available in the industry. CT careers maximize your unique skills and encourage professional growth, while providing a total rewards package that delivers outstanding benefits, compensation and training, all while fostering balance between your work life and personal life.

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