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Account Manager
2 months ago
About Us: Authorized Appliance is a leading provider of residential major appliances to both retail customers and professionals in the design & construction industries. As one of the most respected companies in our industry, we’re able to offer a broad brand portfolio that includes not just core brands such as Whirlpool, GE, Samsung, and Bosch; but also, luxury brands most retailers aren’t able to offer such as Sub-Zero, Miele, La Cornue, and Gaggenau.
Job Description: An Account Manager at Authorized Appliance plays a pivotal role in nurturing and expanding our B2B client relationships. You’ll managing a diverse group of trade accounts (builders, remodelers, designers, etc.) and work directly with their customers in our showroom. You’ll also be responsible for ensuring customer satisfaction, and identifying opportunities for growth. This position requires excellent communication skills, a customer-centric approach, and an embrace of continual improvement.
Key Responsibilities:
- Sales and Customer Service: Work with customers in order to aid them in selecting the best solutions from our portfolio of products, produce accurate quotes, and follow opportunities through to completion.
- Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Serve as the main point of contact for all account-related matters.
- Customer Satisfaction: Ensure high levels of customer satisfaction by understanding client needs, addressing concerns, and providing timely solutions.
- Account Growth: Identify and pursue opportunities to upsell and cross-sell services to existing clients. Work towards achieving sales targets and revenue goals.
- Communication: Regularly communicate with clients to provide updates, gather feedback, and ensure they are informed about new services and promotions.
- Problem-Solving: Proactively address and resolve any issues or challenges that arise with client accounts.
- Collaboration: Work closely with internal teams (sales, business development, and operations) to ensure seamless service delivery and client satisfaction.
- Reporting: Maintain accurate records of client interactions and account activities. Provide regular reports on account status and performance metrics.
Qualifications:
Required:
- Articulate and well accustomed to a client facing role
- 2 Years minimum experience in appliance sales
- Strong communication and presentation skills
- Strong organizational and multitasking abilities.
- Dynamic learner who embraces new technology and systems changes
- Customer-focused with a knack for building lasting relationships.
- Ability to work independently and as part of a team.
Preferred:
- Proven experience as an Account Manager, Sales Representative, or in a similar role.
- Homebuilding, design industry, or retail experience
- Experience with CRM systems, preferably Salesforce, to manage both relationships and the open opportunity pipeline.
What We Offer:
We offer a $54,000 annual salary plus commissions. We’re currently offering an additional signing bonus of up to $5,000 for qualified applicants. We also offer the following.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Work Hours: Monday – Friday: 8 am – 4:30, Every Other Saturday 9 am – 2 pm.
- 401K with a strong company match
- Paid time off and holidays.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. Please apply through Indeed or send your application to Jeff@authorizedstl.com with the subject line "Account Manager Application - [Your Name]".
Join Our Team: At Authorized Appliance, we believe in fostering a culture of excellence, innovation, and teamwork. If you are passionate about customer service and looking to make a significant impact, we would love to hear from you
