Technical Support

2 months ago


Mount Laurel, United States LT Security Inc. Full time
Job DescriptionJob Description

Summary of Position:

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.

Key Responsibilities:

  • Maintain an in-depth knowledge of our complete line of products and services
  • Embrace and learn the Video Surveillance / CCTV technologies and their applications
  • Provide product demo and technical training to the sales team and customers
  • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
  • Build and test PC-based DVR systems to customer's specifications
  • Provide prompt and effective customer service and technical support
  • Service customers in an effective and efficient manner; Partner with internal teams in a proactively
  • Other duties as assigned

Job Requirements:

Education/Experience:

  • 1+ Years of Professional Experience in technical support or related areas
  • Industry recognized technical support certificate such as a CompTIA A+ is a plus
  • Experience in security system industry is highly desired
  • A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field

Skills:

  • Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
  • Ability to maintain confidential business information
  • Ability to respond to customers in a timely and effective manner
  • Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
  • Ability to work independently with minimal supervision
  • Ability to work under pressure
  • Strong troubleshooting, problem-solving and team player mindset is a plus
  • Proactive and enthusiastic to excel

Special Physical and/or Mental Requirements:

  • Domestic and/or International Travel may be required (up to 25%)
  • Willing and able to work additional hours when needed
  • Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need
Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.

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