Technical Support Analyst

1 week ago


Mount Pleasant, Michigan, United States Branch Technologies Full time

Position Overview: We are looking for a dedicated individual to join our support division at Branch Technologies. As a rapidly expanding technology firm, we offer numerous opportunities for personal growth and career development in an engaging work atmosphere.

Key Qualifications:

  • Exceptional Customer Service: Strong interpersonal skills and a commitment to providing outstanding service.
  • Troubleshooting Expertise: Proven ability to diagnose and resolve technical issues efficiently.
  • Effective Communication: Ability to convey information clearly and effectively across various levels of the organization.
  • Punctuality and Organization: Strong organizational skills and reliability in attendance.
  • Professional Conduct: Maintain a professional appearance and demeanor at all times.
  • Team Collaboration: Ability to work well with colleagues and contribute to a cooperative team environment.
  • Technical Knowledge: Familiarity with personal computers, servers, and network management, including systems such as Windows 10/11 Pro, Windows Server (2012/2016/2019/2022), Active Directory, Wi-Fi, iPhone, and Android.

Specific Requirements:

  • Ability to communicate effectively with all levels of staff and clients.
  • Willingness to travel as needed (valid Driver's License and reliable transportation required).

Responsibilities:

  • Respond to client inquiries via phone and email, assessing and addressing issues appropriately.
  • Create and manage detailed service tickets for all customer concerns.
  • Evaluate and escalate service tickets to the relevant department as necessary.
  • Follow up on outstanding service tickets with clients to ensure resolution.
  • Monitor client servers, networks, and backups using software utilities.
  • Diagnose and resolve hardware and software issues for PCs.
  • Manage Office 365 and Active Directory tasks.

Required Skills: Previous experience in IT customer service or help desk roles, along with familiarity with Microsoft Networks. If you are interested in this opportunity, please submit your application materials in PDF or Word format.



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