![The Lightstone Group, LLC](https://media.trabajo.org/img/noimg.jpg)
Investor Services Representative/Accounts Receivable Specialist
4 weeks ago
Lightstone, founded by David Lichtenstein, is one of the most diversified privately held real estate companies in the United States. Headquartered in New York City, Lightstone is active in 26 states across the country, developing, managing and investing in all sectors of the real estate market, including residential, hospitality, commercial, and retail. With 209 existing properties, Lightstone’s over $9 billion portfolio currently includes over 13 million square feet of industrial, life sciences, and commercial properties, over 25,000 residential units, and over 5,100 hotel keys. Lightstone’s development portfolio includes over $3.5 billion currently under development in the residential and hospitality sectors spread across New York City, Los Angeles, and Miami.
POSITION OVERVIEW:
Investor Services Representative:
The Investor Services Representative acts as a primary contact point in Customer Service for both fund investors and financial advisors/reps for Lightstone Capital Markets.
Accounts Receivable Specialist:
The Accounts Receivable Specialist is responsible for tenant collections and posting and application of cash for properties in a Commercial Portfolio of real estate. Accounts Receivable Specialist will also need to interface with various teams such as Lease Administrators, and Property Managers.
ESSENTIAL FUNCTIONS:
Investor Services Representative:
- Interaction with investors via investor services both via the Investor Services phone line and email
- Ability to understand investor accounts, troubleshoot and resolve issues
- Answer questions regarding investments, provide updates on the funds
- Provide assistance to investors with forms
- Update accounts such as ex. address changes, rep changes
- Resolution of open work items on investor accounts
- Usage of AWD and TA 2000 Programs
- Understanding of documents
- Providing proper documents required for various investor transactions and providing assistance with completion of documents
- Understanding investor statements
- Understanding tax forms issued to investors
- Compliance with a range of policies and procedures
- Ensuring that management is made aware of any issues in a timely manner and that issues are escalated appropriately
- Ad hoc projects as needed
Accounts Receivable Specialist:
- Responsible for maintaining the AR collections process
- Preparation of monthly tenant rent statements
- Ability to review tenant ledgers and aging reports and identify delinquencies
- Post cash payments from various bank accounts
- Apply payments received from customers via ACH, Portal and Checks to the appropriate tenant accounts accurately and promptly.
- Reconcile discrepancies between payments received and invoiced amounts and preparation of tenant account reconciliations
- Contacts tenants to request payment of overdue accounts for self-managed properties
- Additional tasks as needed
QUALIFICATIONS:
- Minimum 2 years related or similar experience in collections and customer services
- Computer skills, including proficiency in in Excel
- Excellent Customer Service & Organization skills.
- Excellent written and verbal communication skills, dedication to timely response and follow-up
- Must be accurate and have good attention to detail with the ability to meet deadlines.
- Must be able to work well independently and be self-motivated
- Good analytical skills
- Good team player
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Lakewood, New Jersey, United States The Lightstone Group, LLC Full timeJob OverviewCompany Overview:The Lightstone Group, LLC is a leading entity in the real estate sector, renowned for its diverse portfolio and extensive operations across various markets. With a strong presence in multiple states, the company is engaged in developing, managing, and investing in a wide array of properties, including residential, commercial, and...
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