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Technical Support Specialist
3 months ago
Duties:
- Internal Employee Technology Support role for a global user-base.
- Role involves basic troubleshooting of applications and proprietary system via phone.
- Desired experience in application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills.
- In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Office, iOS (iPad/iPhone), and ticketing systems.
- Technology Call Center and or Customer Service experience desired.
- Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
- Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.
