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Operations Support Specialist

2 months ago

Pennington, United States LHH Full time

LHH Recruitment Solutions is seeking a qualified Banking Operations Support Specialist for a 12-month contract (with potential extension) for a globally recognized banking client in Pennington, NJ. Please continue reading and apply if interested


Must-Haves:

  • Proficiency in Excel (sorting, filtering, SUM function)
  • Self-motivated and proactive
  • Strong administrative and customer service experience

Nice to Have:

  • Previous operational or administrative experience in a bank.

Responsibilities:

  • Process undelivered debit cards, tracking data in Excel
  • Resolve complex client problems and escalated issues
  • Ensure customer inquiries and complaints are resolved within guidelines and SLAs
  • Stay updated on new product developments and process enhancements
  • Assist with regulatory and audit assessments
  • Provide efficient, courteous service to internal associates and external clients
  • Track and report Siebel case metrics, liaise with business partners and vendors
  • Perform vendor oversight to ensure SLA compliance
  • Handle operational functions such as response/research, account maintenance, and inquiry resolution
  • Assist team members as needed
  • Support billing reconciliation for 40+ clients, including aged receivable tracking
  • Ensure quality assurance and tracking for fulfillment mailings
  • Assist with special projects and provide back-up operational support for various HBS processes


Pay: $21-22/hr


Location: onsite in Pennington, NJ