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Operations Support Specialist
2 months ago
LHH Recruitment Solutions is seeking a qualified Banking Operations Support Specialist to fill a 12-month contract position for a globally recognized banking client. The ideal candidate will possess strong administrative and customer service experience, with proficiency in Excel and a self-motivated approach.
Key Responsibilities:
- Process undelivered debit cards, tracking data in Excel and ensuring accurate records.
- Resolve complex client problems and escalated issues in a timely and professional manner.
- Ensure customer inquiries and complaints are resolved within established guidelines and service level agreements.
- Stay up-to-date on new product developments and process enhancements to maintain a high level of operational efficiency.
- Assist with regulatory and audit assessments to ensure compliance and accuracy.
- Provide exceptional, courteous service to internal associates and external clients, ensuring a positive experience.
- Track and report Siebel case metrics, collaborate with business partners and vendors to drive results.
- Perform vendor oversight to ensure service level agreement compliance and maintain high-quality relationships.
- Handle operational functions such as response/research, account maintenance, and inquiry resolution with precision and attention to detail.
- Assist team members as needed to ensure seamless workflow and high productivity.
- Support billing reconciliation for multiple clients, including aged receivable tracking and accurate record-keeping.
- Ensure quality assurance and tracking for fulfillment mailings to maintain a high level of accuracy and efficiency.
- Assist with special projects and provide backup operational support for various HBS processes to drive business growth and success.
Requirements:
- Proficiency in Excel, with strong data analysis and tracking skills.
- Self-motivated and proactive approach to work, with a strong focus on customer satisfaction.
- Strong administrative and customer service experience, with a proven track record of success.
Compensation and Benefits:
- $21-22/hour, competitive compensation package.