Resale Store Senior Manager

Job Title:

Resale Store Senior Manager

Department:

New to You - Yulee

Classification:

Exempt

Salary Grade/Range:

G4

Reports to:

President & CEO

Date:

August 2024

Summary/Objectives:

The Resale Store Senior Manager is responsible for managing the Barnabas Center New To You Resale Store operations and personnel and provides leadership to ensure outstanding customer and donor relations; a positive public image of Barnabas Center and New To You; efficient and effective operations, and excellent financial results for the store that help support Barnabas Center programs and operations. Works with the President & CEO and leadership team to promote a culture of high performance and continuous improvement that values a commitment to quality and service excellence.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Maintain and monitor business operations of two or more resale stores within approved budget; evaluate monthly P & L statements to ensure goals are met and identify & implement strategies to correct deficiencies.
2. Monitor and evaluate daily, weekly and monthly sales revenue and against goals and identify areas for improvement in a timely manner.
3. Visit supervised stores to monitor, conduct training, assistance, and support.
4. Maintain routine communications with supervised store managers.
5. Assist with recruiting, hiring and training employees.
6. Manage and oversee all aspects and daily operations of New to You Yulee store in a manner that promotes a positive public image and helps maximize revenue, including but not limited to the following:

1. Direct and oversee processing of donated items to ensure the highest level of efficiency. Ability to work all functional areas (Dock, Merchandising, Sales, Cashier) to ensure no interruption in daily operations.

b. Plan, implement and monitor all pricing and store sales activities and strategies using results of market and demand analysis.

c. Develop and implement strategies for the merchandising of goods.

d. Implement marketing strategies and programs to further business growth. Develop social media (Facebook, Instagram, etc.) posts and monitor.

e. Maintain accurate records and evaluate operational and financial reports to determine sales performance.

f. Ensure the proper handling of all money and adherence to financial policies and procedures.

g. Recruit, hire, and train new employee personnel and volunteers. Manage staff performance and adherence to Barnabas policies and procedures, conduct annual performance reviews, and facilitate monthly staff meetings.

h. Foster a culture in which personnel demonstrate the values of the organization in every aspect of their work and interactions with each other and customers.

i. Manage employee, customer, donor and client relationships.

j. Promote a culture of safety and maintain a safe environment for employees, volunteers and customers.

k. Oversee and manage relationships and business activities with subcontractors and vendors associated with New to You.

l. Responsible for overall maintenance, appearance and cleanliness of the store and outside property, coordinating with Operations Manager for major facilities and properties repairs and maintenance.

m. Support Barnabas activities and outside fundraising.

n. All other duties as requested by the President & CEO.

Competency (knowledge, skills, abilities):

Excellent skills in leadership and management, written and verbal communications, critical thinking and creative problem solving, organization and planning, and business management. Serves as a team leader who is goal oriented, results driven, collaborative, a strategic thinker and tactical in implementation. Ability to interface with senior management, external business partners and vendors, Board and staff members and volunteers. Proficiency in Microsoft office programs, including Word, Excel and Outlook, and Point of Sale systems.

Supervisory Responsibilities:

This position manages all employees of the New to You Resale Stores and is responsible for the performance management and hiring of the employees within that department.

Work Environment:

While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and must have the ability to perform heavy manual tasks under various weather conditions. The noise level in the work environment is moderate to loud. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are flexible, working Monday through Saturday, 8:00 a.m. to 6:00 p.m. Evening and alternating weekend work may be required as job duties demand.

Travel:

This position requires up to 10% travel. Occasionally travel is outside the local area and overnight.

Required Education and Experience:

Bachelor’s degree with five years of management, retail and/or resale work experience.

Preferred Education and Experience:

N/A

Additional Eligibility Qualifications (licensure, certification):

N/A.

EEO Statement:

It always has been and continues to be Barnabas’s policy that employees should be able to enjoy a work environment free from all forms of unlawful employment discrimination. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without unlawful discrimination on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination. Individuals will be selected for promotion based on skill and merit.

Additionally, Barnabas prohibits unlawful harassment of its employees, applicants, or independent contractors in any form. Complaints of unlawful employment discrimination or harassment should be reported as defined below. In cases where investigation confirms the allegations, appropriate corrective action will be taken, regardless of whether the inappropriate conduct rises to the level of any violation of law. No employee will suffer retaliation for reporting, in good faith, any violation of Company policy or unlawful discrimination, harassment, or retaliation.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.