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Technical Information Service Representative

1 month ago

Rocky Hill, United States Zobility Full time
Job DescriptionJob Description

Responsibilities:

  • This role will be responsible for providing our customers, distribution partners, and sales reps with technical support on our adhesives products and solutions through our technical helpline.
  • The candidate will be responsible for providing timely support for technical inquiries via phone, email, and web chat.
  • Candidate will need to visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads.
  • This position provides an entry into the world of adhesives - staff in this role are highly regarded as experts in the adhesive world.
  • Candidate will be expected to be available for on-site technical training as needed.
  • Will work remotely but in person (onsite) for trainings.

Requirements:

  • Technical or mechanical aptitude/Hands-on experience preferred
  • Strong oral and written communication skills are essential
  • Strong customer related communications and interpersonal skills necessary
  • Proficient at navigating Microsoft Office and web-based programs
  • Good home internet connection
  • French language an asset

Education:

  • Bachelor's Degree in technical field or College Degree in Trades