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Technical Client Support Specialist

2 months ago

Pleasant Hill, California, United States Coleman Information Technology Grou Full time
Welcome to Coleman Information Technology Group, Inc.

Are you prepared to take on the role of a Technical Client Support Specialist? We are in search of a candidate with **solid to advanced IT capabilities** to serve as the main liaison for our clientele. This position provides a chance to develop your IT and customer service skills while gearing up for greater responsibilities within our organization. Your primary duties will involve documenting and addressing technical support inquiries, as well as working alongside fellow team members and vendors to provide exceptional support services.

Our ideal applicant is a dynamic individual who is enthusiastic about Information Technology and enjoys engaging with clients. This full-time role encompasses a blend of technical, customer service, and administrative responsibilities, making it an excellent fit for someone who is **motivated, detail-oriented, and eager to grow**.

Client Support Duties:

  • Handling customer inquiries
  • Creating support tickets and updating client records
  • Coordinating service deliveries
  • Organizing office events
  • Assisting with inventory oversight
  • Providing prompt responses to client requests
  • Managing shipping, receiving, and equipment preparation
  • Conducting customer follow-ups
  • Assisting with billing preparation and other administrative tasks
  • Maintaining office cleanliness and organization

Technical Duties:

  • Addressing client support inquiries
  • Troubleshooting network and computer-related issues
  • Documenting client systems and configurations
  • Preparing equipment for delivery and setup
  • Managing warranties and returns

Qualifications:

  • Quick to learn and adaptable
  • Skilled in following instructions and adopting best practices
  • Experience in customer service and technical support
  • Familiarity with business software and systems
  • Experience in computer setup and repair
  • Possession of a valid driver's license and dependable transportation

Compensation:

  • Salary to be determined based on experience
  • Health and Dental Benefits