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Bilingual Customer Service Agent

2 months ago

Rocky Hill, Connecticut, United States Global Channel Management Full time
Position: Bilingual Customer Support Specialist - French/English

Overview:
The Bilingual Customer Support Specialist plays a crucial role in assisting customers and partners with our technical products and solutions. This position requires a strong foundation in customer service and technical knowledge.

Qualifications:
  • Minimum of 2 years of experience in customer service.
  • Technical or mechanical aptitude is preferred.
  • Excellent verbal and written communication skills are mandatory.
  • Fluency in French is required.
  • Strong interpersonal skills to effectively engage with customers.
  • Proficient in Microsoft Office and web-based applications.
  • Reliable home internet connection.
  • Bachelor's Degree in a technical discipline or a College Degree in Trades is preferred.

Responsibilities:

The Bilingual Customer Support Specialist will:

1. Offer technical assistance to customers, distribution partners, and sales representatives regarding our adhesive products through a dedicated technical helpline.
2. Respond promptly to technical inquiries via various communication channels including phone, email, and web chat.
3. Analyze mechanical scenarios and collaborate with customers to recommend the most suitable products while identifying potential sales leads.