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Client Service/Technical Assistant
2 months ago
This is a full time field position with both technical, client service and administrative responsibilities. Candidates must be energetic and focused and have a strong motivation to learn. Strong communications skills (verbally and written) and the ability to interact well with all types of people/personalities, and a strong work ethic are crucial. This position requires dedication, persistence, follow-up, effective utilization of provided resources, and great communication skills. The candidate must be highly motivated, well organized, and a self-starter with the ability to multitask, solve problems, and work independently with minimal supervision.
Client Services Responsibilities:
- Fielding customer calls
- Creating tickets, and updating client information
- Coordinating the Calendaring of the services we deliver to clients
- Office event coordination
- Assisting with ordering and inventory management
- Assist in providing timely responses to customer requests.
- Shipping, receiving and prepping equipment for delivery.
- Customer follow-ups
- Billing prep and other misc. administrative duties
- Coordinating and supplying light office maintenance and cleanliness
- Triage, resolve and/or escalate client support requests including problem identification and resolution.
- Triage and troubleshooting customer network and computing issues.
- Create and update client system documentation.
- Prepping equipment for configuration, delivery, and installation.
- Assist in administration of warranties & returns.
- The ability to learn quickly and adapt to changing requirements.
- The ability to take direction and learn methods and best practices.
- Demonstrated knowledge and experience dealing with the public and providing customer service and support.
- Functional knowledge of business and office software applications and computer systems.
- Some experience with the configuring and repair of computer devices, software and related services.
- Valid driver's license, proof of insurance and reliable transportation
Compensation:
- Salary TBD - based on experience and qualifications.
- Generous Health & Dental Benefits
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