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French/English Technical Support Representative

2 months ago

Rocky Hill, Connecticut, United States Global Channel Management Full time
Position Overview:
The Bilingual Customer Support Specialist in French and English is essential for delivering exceptional service to our clients. This role requires a minimum of 2 years of relevant experience.

Key Requirements:
  • Technical or mechanical understanding with hands-on experience preferred.
  • Excellent verbal and written communication skills are crucial.
  • Fluency in French is mandatory.
  • Strong interpersonal skills and customer-oriented communication abilities.
  • Proficient in using Microsoft Office and online applications.
  • Reliable home internet connection is necessary.
  • Bachelor's Degree in a technical discipline or a College Degree in Trades is preferred.

Responsibilities:

The Bilingual Customer Support Specialist will:
• Assist customers, distribution partners, and sales representatives by providing technical support for our adhesive products and solutions through our dedicated technical helpline.
• Offer prompt assistance for technical inquiries via various communication channels including phone, email, and web chat.
• Analyze mechanical scenarios and collaborate with customers to recommend the most suitable products while identifying potential sales opportunities.