Technical Sales Consultant II

4 weeks ago

Grand Prairie, United States MID-WEST WHOLESALE HARDWARE INC Full time
Job DescriptionJob Description

Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through our inventory availability, product findability, and top-tier customer support. Our flagship distribution center in Texas ensures rapid shipping, with over 98% of orders shipped the same day, and backed by advanced technology for exceptional order accuracy. Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an extensive e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry.


The Technical Sales Consultant II is responsible for handling inbound customer inquiries via phone and email. This role is pivotal in delivering superior customer experiences through effective communication, product knowledge, and problem-solving abilities.

Primary Responsibilities

  • Handle inbound phone calls from customers regarding pricing, product availability, order placement, order status inquiries, and returns initiation.
  • Communicate effectively with customers based on their product needs, and provide product specifications, order status, and other relevant information to answer questions and resolve issues.
  • Utilize comprehensive product knowledge of door hardware and security solutions to assist customers in making informed purchasing decisions.
  • Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions.
  • Collaborate with internal teams to ensure timely and accurate order processing, shipment tracking, and resolution of customer issues.
  • Maintain up-to-date knowledge of industry trends, product updates, and competitor offerings to effectively address customer inquiries.
  • Demonstrate a sense of urgency and empathy in addressing customer concerns and resolving issues to ensure customer satisfaction.
  • Utilize tools & technology to perform daily tasks like answering phone calls, recording notes of customer interactions, entering orders and processing returns, and keeping comprehensive records of activities.

Qualifications

  • 3+ years experience in a technical sales or customer service role, preferably within the door hardware and security industry.
  • High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.
  • Proficient computer skills and experience with CRM software or order management systems.
  • Ability to work independently and collaboratively within a remote team environment.

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