Customer Service Associate
2 weeks ago
Job description
We are looking for a Customer Service Agent (CSA) to answer calls from our current customers as well as new customers with accuracy and efficiency. Customer Service Agents are the first contact of our company. This job requires multi-tasking abilities with follow-through. Team oriented and results driven a must. Our job is to help our customers schedule service technicians to handle their pest control needs. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large volume of incoming calls.
Generate sales orders.
Identify and assess customers’ needs.
Build relationships with customer accounts through open and interactive communication.
Handle customer complaints and provide appropriate solutions.
Follow communication procedures, guidelines, and policies.
Skills Needed
Proven customer support experience.
Active listening skills with pleasant phone tenor.
Ability to use databases, proficiencies in typing and Office 365.
Ability to multi-task, prioritize, and manage time effectively.
Excellent communication and presentation skills.
Job Types: Full-time
Salary: $15.00 - $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off.
Vision insurance
Schedule:
- 8 hour shifts
- Day shift
- Must be available Saturdays
- Work Location: In person
western PA. We service 5 counties - positions available in Allegheny, Beaver, Butler, Westmoreland and Washington counties.Company DescriptionWe have been in the industry for over 40 years and are the highest rated pest control company in\r
western PA. We service 5 counties - positions available in Allegheny, Beaver, Butler, Westmoreland and Washington counties.
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