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Customer Service Associate

3 months ago

Pittsburgh, United States Pancoast Staffing Services, Inc. Full time
Job DescriptionJob Description

Lawrenceville area company is in need of a Customer Service Associate.  Selected candidate will interact with customers to address concerns and maintain positive relationships. 

·         Managing customer interactions: Answering calls and emails, responding to inquiries, and documenting interactions

·         Resolving problems: Listening to concerns, providing solutions, and following up on the status of questions and complaints

·         Recommending products and services: Helping customers find what they need and guiding them through products

·         Generating leads: Identifying potential customers and forwarding them to sales representatives

·         Providing feedback: Filling out forms after interactions to identify common questions and concerns 

·         Assist at tradeshows and other marketing events

Requirements:

·         2+ years of like experience

·         Professional verbal and written communication skills

·         Proficient MSWord and Outlook skills

·         Strong multitasking skills

·         Team player willing to assist when/where needed