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Customer Service Associate

2 months ago

Pittsburgh, Pennsylvania, United States Hand and Stone Massage and Facial Spa Full time
Job Description:

Company Overview: Hand and Stone Massage and Facial Spa is a leading provider of spa services, with over 500 locations across the US and Canada. We are committed to delivering exceptional customer experiences and creating a positive work environment for our team members.

Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for meeting sales goals, providing excellent customer service, and building relationships with our members and guests.

Responsibilities:

  • Meet Sales Goals: Meet or exceed monthly sales targets by promoting our services and products to members and guests.
  • Customer Service: Provide exceptional customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
  • Relationship Building: Build strong relationships with members and guests, understanding their needs and preferences to provide personalized service.
  • Flexibility: Be available to work flexible hours, including evenings and weekends, to meet the needs of our members and guests.
  • Communication: Effectively communicate sales, promotions, and service options to clients, ensuring they are aware of our offerings and benefits.
  • Spa Cleanliness: Uphold high standards of spa cleanliness and organization, ensuring a safe and comfortable environment for our members and guests.
  • Teamwork: Collaborate with other team members to achieve sales goals and provide exceptional customer service.

What We Offer:

  • Competitive Compensation: Competitive hourly wage and commission structure.
  • Career Advancement: Opportunities for rapid advancement, including management roles, based on performance.
  • Ongoing Training: Regular training and development opportunities to enhance skills and knowledge.
  • Flexible Scheduling: Flexible scheduling to accommodate busy lifestyles.
  • Positive Work Environment: A positive and professional work environment that values teamwork and customer satisfaction.

Requirements:

  • Education: High school diploma or equivalent required.
  • Age: Must be 18 years old or older.
  • Organization: Must be exceptionally organized and detail-oriented.
  • Teamwork: Must be a strong team player with the ability to work independently with minimal supervision.
  • Driver's License: Must have a valid driver's license.