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Customer Service Associate

2 months ago

Pittsburgh, Pennsylvania, United States AAA - The Automobile Club Full time

Role Overview:
As a Customer Service Associate, you will be the first point of contact for our valued members and clients. Your primary responsibility will be to identify their needs and deliver exceptional service that embodies our commitment to excellence.

Key Responsibilities:
- Welcome all members and customers warmly, ensuring a positive experience.
- Assess customer needs and provide tailored solutions to meet their expectations.
- Achieve sales and service objectives across a variety of AAA products and services, with opportunities to earn incentives.
- Prepare and present travel itineraries, including detailed routing and marked maps for seamless travel experiences.

Skills and Qualifications:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining a customer-centric approach.
- Experience in retail or service industries is preferred.