Program Manager

1 month ago

Dallas, United States ICNA RELIEF USA PROGRAMS INC Full time
Job DescriptionJob Description

Resettlement Program Manager Duties will include but not limited to

Key Areas of Responsibility:

  • Oversee daily operations of resettlement services, providing guidance, leadership and direct support in all aspects of service provision.
  • Monitor the delivery of core resettlement services to ensure compliance with all program standards and grant requirements in accordance with the Reception and Placement, Matching Grant, and Preferred Communities programming requirements.
  • Oversee program performance evaluation, monitoring, reporting, financial management, and compliance for refugee programs.
  • Train and lead staff and ensure adequate staffing to meet all program objectives.
  • Maintain ongoing communication with leadership on the status of the programs, clients and outcomes and provide timely reports on any management and contract compliance issues.
  • Other job duties as assigned.

Required Education and Experience:

  • Bachelor’s Degree required, preferably in Social Work or a related field.
  • Minimum three years of relevant domestic and/or international experience in refugee resettlement, with previous experience in program management and staff supervision preferred.
  • Experience managing federal and state grants and experience in program creation and development.
  • Ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment.
  • Organizational, leadership and team-building skills.
  • Ability to collect, analyze and interpret program information needed to ensure compliance with program requirements.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and experience using databases and information gathering systems.
  • Strong writing skills, with the ability to write and edit reports and clearly interpret technical requirements.
  • Excellent oral and written communication skills.

Required Skills/Competencies: Ability to

  • Communicate effectively with other clients, other volunteer agencies, government agencies, employees, and community members
  • Perform data entry and maintain required documentation.
  • Comprehend and interpret documents such as refugee settlement, program management, compliance and regulations, safety rules, operating and maintenance instructions from policy and procedure manuals
  • Provide data to prepare regular reports
  • Demonstrate compassion, empathy, and good communication skills to interact effectively with the clients.
  • Apply common sense to carry out multiple tasks and following instructions
  • Prioritize and complete work on time
  • Resolve problems and temporary issues related to the social service operations
  • Appreciate diverse team and work as a team player.
  • Always maintain confidentiality
  • Be organized and flexible under pressure.
  • Partake in problem solving situations.

Expected Hours of Work:

Employee must be available during the “core” work hours starting from 9:00 a.m. to 6:00 p.m. and must work 40 hours each week to maintain a full-time status. Occasional evening and weekend work may be required.

Work Authorization:

The candidate desiring to be hired by ICNA Relief must have a legal status, social security number and work authorization by the relevant US authorities. The candidate by virtue of applying for this position authorizes ICNA Relief for his/her Background Check, reference check and a Medical Exam on need basis.

Travel Requirements:

ICNA Relief is a national organization with operations across various states, therefore the candidate must be willing and prepared to travel for official work/assignment at a 24-hour notice.

Transportation

ICNA Relief is a faith-based not-for-profit organization, and our services are made possible through contributions from donors and volunteers who need to be approached and engaged at all times. As employees of ICNA Relief you may be required, at times, to drive the organizations’ vehicle and are hence required to have a clean traffic record with no outstanding citations as you will be representing ICNA Relief.

Mandatory Training

Upon joining ICNA Relief the candidate will be expected to successfully complete the mandatory training required of all employees of ICNA Relief such as HIPAA Rules & Regulations, Sexual Harassment, Safety, Health, and Environmental protection.

Other Duties:

Please note this job description is not all encompassing in terms of duties or responsibilities that are expected of this position. ICNA Relief reserves the right to add, omit or modify duties, responsibilities, and activities at any time with or without advance notice.

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