Problem Resolution

2 months ago

Spring Hill, United States Garyline LLC Full time
Job DescriptionJob Description

About Us: We are a Promotional Products and Manufacturing company specializing in delivering high-quality promotional items to our clients. We are hiring for a Problem Resolution Specialist with office and account management experience. A sales-oriented mentality is a plus.

About the Role: We are seeking a dedicated and skilled Problem Resolution Specialist to join our team. As a PRS, you will play a crucial role in ensuring customer satisfaction by efficiently and effectively resolving major customer issues. We are looking for a detailed and empathetic individual with exceptional problem-solving and communication skills to be able to research and determine the cause and responsibility of each issue. Must be able to resolve and report findings.

Responsibilities:

· Act as the primary point of contact for customers experiencing issues, having complaints or concerns.

· Listen attentively to customer problems and thoroughly understand their needs and expectations

· Analyze and assess customer issues to identify the root causes and determine appropriate solutions.

· Provide prompt and accurate responses to customer issues.

· Collaborate with internal teams, such as customer service, technical support, sales, production, QC, and shipping to gather necessary information and resources for issue resolution

·

Job Title: Problem Resolution Specialist

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· Investigate and troubleshoot customer issues, utilizing available resources, and escalating complex problems to the appropriate departments.

· Effectively communicate with customers; providing clear explanations of the resolution process and meet their requirements and company guidelines.

· Offer necessary support in addressing customer escalation issues as needed.

· Manage and resolve customer issues: listen, research, and obtain backup in order to resolve issues

· Be able to jump in to Account Manager as substitute when needed.

 

 

Qualifications:

· Bachelor’s degree in Business Administration, Marketing, or related field

· Minimum of 2 years of experience in account management or customer service

· Excellent interpersonal and communication skills, both verbal and written

· Ability to build and maintain strong relationships with clients

· Strong business acumen and understanding of sales and marketing principles

· Ability to work independently and colcollaboratively in a team environment

Proficiency in (Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).We are a Promotional Products and Manufacturing company specializing in delivering high-quality promotional items to our clients. We are hiring for a Problem Resolution Specialist with office and account management experience. A sales-oriented mentality is a plus.

Company DescriptionGaryline LLC is a leading manufactuer of USA made promotional prodcuts. Garyline is an industry leader with rich history and a srtong reputation in the promotional produts industry. Our recent expansion to a new manufacturing facility has doubled our production capacity, opening up exciting opportunities for growth and successCompany DescriptionGaryline LLC is a leading manufactuer of USA made promotional prodcuts. Garyline is an industry leader with rich history and a srtong reputation in the promotional produts industry. Our recent expansion to a new manufacturing facility has doubled our production capacity, opening up exciting opportunities for growth and success

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