We are seeking a motivated and customer-focused Entry-Level IT Helpdesk Technician to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure.

• **Technical Support:

** Provide first-level technical support to end-users, resolving issues related to Azure, Office 365, ERP System (S2K through VIA) Windows PCs, and the Mitel phone system.

• **Troubleshooting:

** Diagnose and resolve hardware and software problems, including issues with PCs, peripherals, and network connectivity.

• **User Management:

**Assist in the creation, modification, and deletion of user accounts in Azure Active Directory and Office 365.

• **System Monitoring:

**Monitor and maintain IT systems, including network performance, server health, and security compliance.

• **Documentation:

**Maintain accurate records of support requests, resolutions, and changes to the IT environment in the helpdesk ticketing system.

• **Phone System Support:

**Provide support for the company's Mitel phone system, including troubleshooting, configuration, and user training.

• **Software Installation:

**Assist with the installation and configuration of software applications on user devices.

• **Training:

**Provide basic training and guidance to end-users on the use of IT systems and software.

• **Collaboration:

**Work closely with the IT team to escalate and resolve complex issues.

This job description provides a general overview of the responsibilities and requirements for the position of Entry-Level IT Helpdesk Technician. It is not exhaustive and may be subject to change to meet the evolving needs of the company.

• **Education:

** High school diploma or equivalent required; degree in IT, Computer Science, or a related field preferred.

• **Certifications:

** CompTIA A+, Microsoft Certified: Azure Fundamentals, or equivalent certifications are a plus. Microsoft Certified: Microsoft 365 or equivalent certifications are a plus.

• **Technical Skills:

  **- Basic understanding of Azure and Office 365 environments.

  • Familiarity with Windows operating systems and common software applications.
  • Basic knowledge of networking concepts.
  • Experience with phone system support is a plus.

• **Soft Skills:

  **- Strong customer service orientation with excellent communication skills.

  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Willingness to learn and adapt to new technologies.

• Competitive salary
• Health insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional development and certification reimbursement

You should be proficient in:

• IT Equipment (Servers, Networks, Telecom, Cloud)
• IT Compliance Requirements (CCPA, GDPR)
• IT Infrastructure Hardware Experience

Salary info:

$18 - $22 / hr