Insurance Customer Service Representative

1 month ago


Spring Hill, United States R Fisher Enterprises Full time
Job DescriptionJob Description

We are looking for a customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. There may be some sales involved.


Benefits

Annual Base Salary Based on Experience

Health Insurance

Dental Insurance

Life Insurance

Mon-Fri Schedule


Responsibilities

Maintaining a high level of client service and satisfaction

Excellent time management, organizational and verbal and written communication skills

High degree of self-motivation and self-direction

Support Producers sales efforts by handling accounts once bound

ensure proper documentation, by processing endorsement changes, binders, certificates of insurance,

documentation, activities, etc.

Respond to client inquiries, incoming e-mail, mail, and company requests

Review all items to be processed, to insure items were received as ordered.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Take the extra mile to engage customers

You would be working directly with office principles in aiding on work that needs to be completed

Help quoting home auto and business.


Requirements

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Will need to obtain a 4-40 License

No experience necessary, we will train



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