Insurance Customer Service Representative
1 month ago
We are looking for a customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. There may be some sales involved.
Benefits
Annual Base Salary Based on Experience
Health Insurance
Dental Insurance
Life Insurance
Mon-Fri Schedule
Responsibilities
Maintaining a high level of client service and satisfaction
Excellent time management, organizational and verbal and written communication skills
High degree of self-motivation and self-direction
Support Producers sales efforts by handling accounts once bound
ensure proper documentation, by processing endorsement changes, binders, certificates of insurance,
documentation, activities, etc.
Respond to client inquiries, incoming e-mail, mail, and company requests
Review all items to be processed, to insure items were received as ordered.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers
You would be working directly with office principles in aiding on work that needs to be completed
Help quoting home auto and business.
Requirements
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Will need to obtain a 4-40 License
No experience necessary, we will train
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