Current jobs related to Customer Service/ Product Support Specialist - Medford - Manufacturing company

  • Customer Service/ Product Support Specialist

    2 months ago

    Medford, United States Manufacturing company Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE / PRODUCT SUPPORT SPECALIST - MUST HAVE BUSINESS TO BUSINESS EXPERIENCEManufacturing CompanyMedford, NJ, USAFull-TimeSalary: $62K+, Commensurate with Experience/Skill Set401K, Medical, Dental, Vision, Life, PTOCompany Overview:We are a leading Manufacturer of custom Food Service Equipment committed to providing...

  • Healthcare Customer Service Representative

    3 weeks ago

    Medford, Oregon, United States Providence Health & Service Full time

    Position Overview:The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone.Key Responsibilities:This role is essential in fostering a high standard of patient satisfaction through outstanding customer support. The Patient Services Specialist is responsible for:Delivering exceptional service...

  • Healthcare Customer Service Representative

    3 weeks ago

    Medford, Oregon, United States Providence Health & Service Full time

    Position Overview:The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone.Key Responsibilities:This role is essential in fostering a positive patient experience by delivering outstanding customer support. The specialist is tasked with:Ensuring effective communication with patients and their...

  • B2B Customer Support and Product Advisor

    3 weeks ago

    Medford, Oregon, United States Manufacturing company Full time

    Job OverviewB2B CUSTOMER SUPPORT AND PRODUCT ADVISOR - REQUIRES BUSINESS TO BUSINESS EXPERIENCECompany Overview:We are a prominent manufacturer specializing in custom Food Service Equipment, dedicated to delivering high-quality and innovative solutions to our clientele. Our commitment to excellence, technical proficiency, and superior customer service...

  • Healthcare Customer Service Representative

    4 weeks ago

    Medford, Oregon, United States Providence Health & Service Full time

    Position Overview:The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone.Key Responsibilities:This role is essential in ensuring a high standard of patient satisfaction through exemplary customer service. The specialist is tasked with:Addressing patient inquiries and concerns with...

  • Customer Service Specialist

    3 weeks ago

    Medford, Oregon, United States Brad Linnell - State Farm Agent Full time

    Customer Service Specialist We are looking for a committed and service-oriented professional to fill the role of Customer Service Specialist at Brad Linnell - State Farm Agent. In this position, you will play a crucial role in delivering outstanding service and assistance to our insurance clients. Your primary duties will involve building strong client...

  • Healthcare Customer Service Representative

    4 weeks ago

    Medford, Oregon, United States Providence Health & Service Full time

    Position Overview:The Patient Services Specialist serves as the initial point of contact for patients and visitors, whether in person or via telephone. This role is essential in fostering a high level of patient satisfaction through outstanding customer service.Key Responsibilities:- Deliver exceptional service to patients and visitors, ensuring their needs...

  • Healthcare Customer Service Representative

    4 weeks ago

    Medford, Oregon, United States Providence Health & Service Full time

    Position Overview:The Patient Services Specialist serves as the initial contact for patients and visitors, whether in person or via telephone. This role is crucial in ensuring a high level of patient satisfaction through outstanding customer service.Key Responsibilities:This position is integral to the patient experience, providing essential support and...

  • Healthcare Customer Service Representative

    4 weeks ago

    Medford, Oregon, United States Providence Health & Service Full time

    Position OverviewThe Patient Services Specialist serves as the initial point of contact for patients and visitors, whether in person or via telephone. This role is essential in ensuring a high standard of patient satisfaction through outstanding customer service.Key ResponsibilitiesThis position is pivotal in fostering a culture of patient-centered care,...

  • Client Support Specialist

    4 weeks ago

    Medford, New York, United States Family Dollar Full time

    Family Dollar - Join our team as a Client Support Specialist. In this role, you will:Deliver outstanding customer service to enhance the shopping experience.Welcome customers and assist them in choosing products that meet their needs.Process transactions efficiently at the cash register.Provide information regarding store policies and product details.We...

  • Bilingual Wholesale Product Specialist

    1 week ago

    Medford, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Wholesale Product Specialist to join our team at Sherwin-Williams. As a key member of our commercial paint sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale customers, and driving sales growth.Key...

  • Customer Service Specialist

    2 weeks ago

    Medford, Oregon, United States Penske Transportation Solutions Full time

    **Job Summary**Penske Transportation Solutions is seeking a highly skilled and customer-focused individual to join our team as a Senior Rental Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers have a seamless rental experience.**Key Responsibilities:**Compute...

  • Customer Experience Specialist

    3 months ago

    Medford, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Sanitation Services Specialist

    4 weeks ago

    Medford, Oregon, United States Providence Service Full time

    Position OverviewSanitation Services Specialist at Providence Medford Medical Center.Role Summary:The Sanitation Services Specialist is responsible for executing cleaning and sanitation tasks in designated areas of the Medical Center, ensuring a hygienic, organized, and appealing environment. This role is vital for enhancing service delivery, improving...

  • Bilingual Support Specialist

    4 weeks ago

    Medford, Oregon, United States Purelight Power Full time

    Job OverviewPurelight Power is on the lookout for a dedicated Bilingual Support Specialist to enhance our customer service team. In this pivotal role, you will assist our clientele in navigating any challenges they may encounter with their solar energy systems. Your contribution will be vital in ensuring that our English and Spanish-speaking customers...

  • Customer Support Specialist

    1 week ago

    Medford, Oregon, United States Providence Full time

    Job Title: IS Customer Support AdministratorJob Summary:We are seeking an experienced IS Customer Support Administrator to join our team at Providence St. Joseph. As a key member of our IT department, you will be responsible for providing exceptional customer support and technical assistance to our employees and partners.Key Responsibilities:Provide timely...

  • Bilingual Wholesale Product Specialist

    5 days ago

    Medford, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Wholesale Product Specialist to join our team at Sherwin-Williams. As a key member of our wholesale division, you will play a critical role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesProvide expert advice and guidance to wholesale customers on our...

  • Sales Support Specialist

    4 weeks ago

    Medford, Oregon, United States W3Global Inc Full time

    Job OverviewW3Global Inc. is a prominent distributor specializing in Industrial and Construction supplies. Established in 1979, the company has built a strong reputation for serving various construction sectors and local manufacturers, providing a wide range of products from a comprehensive inventory.Position SummaryThis is a full-time, on-site opportunity...

  • Customer Service Specialist

    3 weeks ago

    Medford, Oregon, United States Suffolk Credit Union Full time

    About the RoleWe are seeking a highly skilled and motivated Financial Services Representative to join our team at Suffolk Credit Union. As a key member of our Member Services team, you will play a critical role in providing exceptional member experiences and driving business growth.Key ResponsibilitiesMember Service: Deliver outstanding service to current...

  • Bilingual Wholesale Product Specialist

    2 weeks ago

    Medford, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and motivated Bilingual Wholesale Product Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service and building strong relationships with our wholesale customers.Key ResponsibilitiesCustomer Service: Assist customers in...

Customer Service/ Product Support Specialist

4 months ago

Medford, United States Manufacturing company Full time
Job DescriptionJob Description

CUSTOMER SERVICE / PRODUCT SUPPORT SPECALIST - MUST HAVE BUSINESS TO BUSINESS EXPERIENCE

Manufacturing Company

Medford, NJ, USA

Full-Time

Salary: $62K+, Commensurate with Experience/Skill Set

401K, Medical, Dental, Vision, Life, PTO

Company Overview:

We are a leading Manufacturer of custom Food Service Equipment committed to providing high-quality, innovative products to our customer base. Our dedication to excellence, technical expertise, and outstanding customer service sets us apart in the industry. The Product Support Specialist will play a crucial role in maintaining our reputation by delivering exceptional service and product solutions to our valued customers.

Job Description:

The Product Support Specialist will serve as a primary point of contact for our customers in assisting with product selections for specific field applications. They will work closely with our factory overseas to ensure the correct products are quoted and address any issues that may arise during the order cycle. The specialist will also address order inquiries, process quotes, POs, enter work orders and resolve concerns related to the customer’s job. This role requires an individual who is passionate about providing outstanding customer experiences, possesses excellent communication & decision-making skills and has a strong aptitude for managing multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities:

· Product Support: Respond to customer inquiries via phone, email, and chat. Offer troubleshooting assistance, product information, and order status updates to ensure customer satisfaction.

· Order Processing: Efficiently process customer quote requests, ensuring accuracy as jobs are multi configurations many times. Coordinate with various departments, including Factory, Sales, Engineering, Production, Shipping & Finance to fulfill customer requirements.

· Product Knowledge: Develop a deep understanding of our product portfolio, components, and their applications. Provide expert guidance and recommendations to customers based on their specific needs.

· Problem Resolution: Address customer complaints and concerns in a timely and proactive manner. Ensure that issues are resolved to the customer's satisfaction, adhering to company policies and procedures.

· Relationship Building – In addition to developing meaningful relationships with our customer base, developing strong relationships with our key Suppliers and Manufacturers Representatives is essential for customer growth and market expansion.

· Documentation: Maintain accurate and up-to-date records of customer interactions, transactions, inquiries, and complaints. Utilize our CRM system effectively to manage customer data.

· Continuous Improvement: Suggest and participate in process improvements to enhance the efficiency and effectiveness of the customer service department.

Requirements:

Education: Associate degree preferred, but not required. A certification in project management or a related field is advantageous, technical or product related experience a plus.

Experience: 3+ years in a B2B technical/customer support role a plus, preferably in a manufacturing or related industry. Experience working with factory/manufacturing a plus.

Communication Skills: Excellent verbal and written communication skills. The ability to convey product/technical information clearly and concisely to customers is essential. Proactive communication is required.

Customer-Centric: A passion for delivering exceptional product support and customer experiences; a strong commitment to customer satisfaction.

Problem-Solving: Demonstrated ability to troubleshoot and resolve issues quickly and effectively.

Team Player: Proven ability to work collaboratively with cross-functional teams and support colleagues as needed.

Organizational Skills: Strong organizational and multitasking abilities to handle multiple customer inquiries, orders and priorities simultaneously.

Computer Skills: Proficiency in MS Office (Word, Excel, Outlook, Teams), experience with Auto Quotes, NAV and CRM tools a plus.

We offer a comprehensive benefits package: Medical, Dental, Vision, Life, 401K matching, Paid Time Off.

Hours: Mon-Fri 8:30 – 5 pm EST. No nights or weekends.

PRINCIPALS ONLY – No Staffing Agencies

We drug screen all candidates prior to employment.