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Customer Support Specialist

2 months ago

Medford, Oregon, United States Providence Full time
Job Title: IS Customer Support Administrator

Job Summary:

We are seeking an experienced IS Customer Support Administrator to join our team at Providence St. Joseph. As a key member of our IT department, you will be responsible for providing exceptional customer support and technical assistance to our employees and partners.

Key Responsibilities:
  • Provide timely and accurate technical support to resolve customer issues and fulfill requests for IT services.
  • Serve as the primary point of contact for customers, coordinating with other IT teams as needed to resolve issues.
  • Diagnose and troubleshoot technical issues with computer hardware, software, and network systems.
  • Develop and maintain strong relationships with customers, providing excellent customer service and support.
  • Collaborate with other IT teams to ensure seamless support and resolution of customer issues.
  • Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve customer support and services.
  • Participate in on-call rotation for 24/7 support, providing coverage for critical issues and events.
  • Travel up to 50% of work schedule to support Providence St. Joseph sites.
Requirements:
  • 3 years of experience in technical support, with at least one current certification in a technology-related field.
  • Experience using knowledge management tools.
  • Associate's or Bachelor's degree in IT or a related field.
  • Current certification in A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MCDBA.
Why Providence?

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our unique culture is designed to support your well-being, growth, and financial security. Join our team and be part of an organization that truly cares about its employees and the communities we serve.