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Support Engineer III

4 months ago

Carrollton, United States NetworkElites Full time
Job DescriptionJob Description

Specific responsibilities include:

  • Design, install, configure, and support systems technologies including servers, storage, Active Directory topologies, backups.
  • Implement and support server environments, network configurations, and virtualization technologies.
  • Troubleshoot and resolve technical issues related to systems, networks, and applications.
  • Monitor system performance, identify areas for improvement, and optimize system efficiency.
  • Provide exceptional customer service by addressing client inquiries and concerns.
  • Document system configurations, processes, and procedures.

Required skills:

  • 5+ years of MSP Systems Engineering or 8+ years of Enterprise Systems Engineering
  • 5+ years of hands-on experience with at least one of these systems brands: Citrix, VMware, HyperV, and M365
  • Knowledge of MS Windows Server Platforms and Desktop Operating Systems.
  • Knowledge of firewall and switching technologies.
  • Experience with device monitoring and logging tools (SEIM products, Wireshark).
  • Experience developing and maintaining systems documentation.
  • Experience with change management, and customer service.
  • Ability to work on multiple highly complex assignments simultaneously.

Preferred skills, certifications, and/or experience:

  • Must have strong verbal, written, and interpersonal communication skills
  • Ability to obtain and maintain industry standard professional-level certifications such as below:
  1. Cloud solutions: M365, Azure, AWS
  2. Virtualization: VMware, Citrix, Hyper-V
  3. Microsoft: Windows Server, MCSA
  4. Networking: CCNA, CCNP

Education:

  • High School diploma or GED equivalent required
  • Bachelor’s degree in information systems/computer science or 4+ years applicable help desk role preferred.
  • Experience with Datto RMM and Autotask is a plus
  • Experience with a Managed Service Provider (MSP) is a plus

Additional Information:

Travel: Local travel; up to 20%, as needed for field visits to support our clients

Work Week: Full-time/Exempt (40+ hours /week) / Some on-call may be required

Physical demands: Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 75 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

Company DescriptionJoin our team at NetworkElites dba ITWorks365, a leading IT Managed Services Provider committed to delivering cutting-edge solutions that drive business success. At NetworkElites, we pride ourselves on fostering a dynamic, innovative, and inclusive work environment where every team member plays a vital role in our mission to empower businesses through robust, scalable IT infrastructure.

We're not just about technology; we're about people. Our culture is built on collaboration, continuous learning, and a shared passion for solving complex challenges. As part of our team, you'll have the opportunity to work on diverse projects, expand your skillset with the latest technologies, and contribute to meaningful solutions that make a real difference for our clients.

We believe in nurturing talent and promoting from within, offering ample opportunities for professional growth and career advancement. Whether you're an experienced IT professional or just starting your career, NetworkElites is the place where your work is valued, your contributions are recognized, and your professional development is taken seriously.

Join us and be part of a forward-thinking company where innovation, integrity, and customer satisfaction are at the heart of everything we do.Company DescriptionJoin our team at NetworkElites dba ITWorks365, a leading IT Managed Services Provider committed to delivering cutting-edge solutions that drive business success. At NetworkElites, we pride ourselves on fostering a dynamic, innovative, and inclusive work environment where every team member plays a vital role in our mission to empower businesses through robust, scalable IT infrastructure.\r
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We're not just about technology; we're about people. Our culture is built on collaboration, continuous learning, and a shared passion for solving complex challenges. As part of our team, you'll have the opportunity to work on diverse projects, expand your skillset with the latest technologies, and contribute to meaningful solutions that make a real difference for our clients.\r
\r
We believe in nurturing talent and promoting from within, offering ample opportunities for professional growth and career advancement. Whether you're an experienced IT professional or just starting your career, NetworkElites is the place where your work is valued, your contributions are recognized, and your professional development is taken seriously.\r
\r
Join us and be part of a forward-thinking company where innovation, integrity, and customer satisfaction are at the heart of everything we do.