Operations Manager

**This is a permanent full time position with a high profile client.**

Operations Manager - Affordable Housing Property Management

We are the hiring partner for a long standing and successful residential property management company in need of a Operations Manager - Affordable Housing Property Management

Our client is only interested in candidates with a proven track record of dependability, performance and professionalism.

The Operations Manager will be responsible for oversight of our property management company and overall management and operations of the residential rental properties located in Durham, North Carolina.

Key responsibilities include providing leadership to a team of community managers, developing policies and procedures for company, maintaining compliance standards, and ensuring that the portfolio and individual communities meet established operational, financial, and business performance goals.

ESSENTIAL FUNCTIONS

Essential Duties & Responsibilities:

• Provide direct supervision of on-site Property Managers and other site personnel.
• Mentor, coach, supervise, and develop onsite team members.
• Engage in recruiting activities, including sourcing, networking, and selection of onsite team members.
• Ensure training requirements are met by onsite team members within the assigned portfolio.
• Participate in onboarding and offboarding activities related to property transitions.

Financial and Budget Management:

• Review and approve all property purchasing with strict adherence to the expense budget.
• Create a business plan for each community and proactively strategize on a weekly, monthly, and quarterly basis where we measure against the plan and proactively suggest areas to improve the overall approach.
• Manage unit/amenity pricing within compliance requirements.

Property Operations:

• Provide oversight of property risk management, safety standards, and team member and resident liability.
• Work with Property Managers and Maintenance Supervisors to ensure timely preparation of rent-ready apartments to meet market demand.
• Conduct property inspections.
• Determine, implement, and follow up on corrective action plans for deficiencies found at properties.

Marketing and Revenue Management:

• Oversee marketing activities, including reviewing market comps and economic information.
• Review weekly lead and follow-up reports, screening results, and metrics.

Resident Relations:

• Handle and resolve escalated complaints from residents.
• Oversee and review resident survey programs within the assigned portfolio.

Other Responsibilities:

·         Engage in other duties as assigned.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data; uses intuition and experience to complement data; has appropriate balance between time to analyze and time to act.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Project Management - Coordinates projects; tracks projects to appropriate detail; completes projects on time and within budget. Conducts regular and routine inspections of the property noting general appearance and condition relative to curb appeal and repairs required for persona safety or asset preservation. Handles capital projects, directly or indirectly by preparing project scopes of work, bids out project work, ensures appropriate contracts, lien waivers and payment policies are followed.
• Customer Service - Manages difficult or emotional customer situations calmly and efficiently.
• Interpersonal Skills - Focuses on solving conflict without blame; maintains calm demeanor while managing difficult or emotional situations; maintains confidentiality; remains open to ideas and change.
• Oral Communication - Speaks clearly and persuasively; is a good listener and responds in a concise manner; demonstrates group presentation skills; participates in meetings.
• Written Communication - Writes clearly and informatively; uses proper grammar.
• Teamwork - Gives and welcomes feedback; willing to share knowledge; supports team decisions without a personal agenda.
• Visionary Leadership - Displays passion and optimism; inspires respect and trust. Displays original thinking and creativity.
• Leadership - Exhibits confidence in self and others; inspires staff to achieve goals and objectives; leads by example; identifies employees with promotion potential and develops that potential; consistently strives, and encourages staff to strive, for new levels of performance excellence.
• Business Acumen- Proactively manages to the owner's financial goals; understands financial reporting; demonstrates depth of knowledge in marketplace of asset. Prepares various reports including annual budgets-forecasts, monthly action reports and financial statement narratives.
• Diversity - Demonstrates knowledge of EEO and fair housing policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Keeps commitments; works with integrity and ethically; upholds organizational values.
• Judgment- Uses facts and appropriate intuition in making sound decisions; weighs options and takes educated risks.
• Motivation- Self-motivated; remains effective and motivated in difficult situations or with minimal recognition; sets and achieves own goals.
• Planning/Organizing - Appropriately prioritizes duties and tasks; able to shift priorities with minimal notice; sees the big picture and does not waste time on minute detail.
• Professionalism - Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own and subordinate actions.

QUALIFICATIONS

• Bachelor's degree (B.A) from four-year college or university and/or two years or more related experience.

• 3 years property management experience in a leadership position with multiple site management experience
• 3 years affordable housing experience working with Tax Credit and HUD programs
• Excellent Communication/Coordination skills, experience working with Housing Authority; Resident Services; local City/County agencies which provide support/resources for supportive housing properties.
• Extensive budget management experience to include developing/creating budgets; managing multiple budgets, training employees on budget management.
• Proficient in English language in verbal and written communications and in writing reports
• Computer literacy in Outlook, Word, Excel, and property management software (AppFolio)
• Must possess a valid Driver License and automobile insurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stand; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/ or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.