Account Support Administrator
1 month ago
We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued customers.
Who We Are
FMI is a purpose-driven manufacturer of luxury personal care, home care, fragrance, and OTC products located adjacent to the LVI airport. Our exponential growth demands individuals who embody our core values and are passionate about inspiring full potential in themselves and others.
Primary Responsibilities
- Input and maintain customer purchase orders with accuracy and timeliness.
- Generate various customer reports such as Inventory, Needs reports, Component Shortage reports, and stability reports.
- Create and maintain customer item numbers and Bill of Materials (BOM) in the ERP system (Syteline).
- Conduct daily data maintenance tasks within the ERP system to ensure data integrity.
- Update, track, and file forms including Micro/Stability waivers, item transfer forms, and material scrap forms.
- Pack out and ship samples for prospects and customers promptly and efficiently.
- Input and communicate customer shipping requests accurately to ensure timely delivery.
- Collaborate with Account Managers & Account Specialists to address and resolve customer.
Desired Qualifications
- People-centered mindset with a strong commitment to delivering exceptional customer service.
- Demonstrated ability to work collaboratively as part of a team, fostering a supportive and inclusive work environment.
- Friendly and outgoing demeanor, with excellent interpersonal skills.
- Adaptability to navigate evolving priorities and challenges in a fast-paced environment.
- Proficiency in Microsoft Word and Excel for document management and reporting tasks.
Affirmative Action/EEO Statement
FMI is proud to be an Equal Employment Opportunity and Affirmative Action employer. We foster a workplace that values diversity and does not discriminate based on various legally protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during the application process. If you require assistance or accommodation, please contact us.
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